Chatbot Copywriter

What you'll do

Are you comfortable in a changing environment and do you want to play a key role in our clients' new distribution model? Do you want to contribute to the development of the strategy of the future and implement it for our customers? Do you want to be part of a dynamic team and to take part in a business platform migration?

Then this job is for you

In an omnichannel environment, but also connected to Artificial Intelligence (AI), (chat)bots and digital assistants play a crucial role in our clients' Digital Self Servicing strategies.

This job implies a wide range of diverse responsibilities:

You will actively contribute to the deployment of the (chat)bot on various topics. In collaboration with the various stakeholders: understanding and structuring business needs - assimilating customer behavior/context

With the Conversational & UX Designer: design - writership of customer flows Bot, ensuring correct information content but also a good user experience

Copywriting manager - tone of voice

Training & Data annotation: responsible for execution

Train the Bot to better understand what customers are saying to it (interpretation skills) by providing them with intentions and expressions

Participate redaction appropriate test design

Test execution / Bug detection / Communication

Ensures that performance is in line with set quality standards

Responsible for monitoring flows after deployment

Eventually in charge of data analysis & KPI to improve performance

You work inside a team in charge of projects with Bot impact

Function on both existing and/or future platforms

Who you are

Bachelor's level with strong writing skills

Experience copywriter is an asset

Customer journey experience is an asset

Knowledge or strong affinity with AI and NLP is an asset

No technical skills required, but analytical skills are

You enjoy detail-oriented tasks (data, models, customer behavior, etc.)

Ability to interpret the needs expressed by our customers

Strong affinity with Digital (chat(bot), website, mobile apps etc.)

Stress resistant and flexible

Results-oriented

Sense of initiative and responsibility

Able to work both independently and as part of a team

French-speaking with a working knowledge of Dutch

Why join us?

Dynamic Environment: Be part of a vibrant company where your contributions directly impact our success.

Innovation: Work alongside a team dedicated to innovative solutions in IT business analysis and project management.

Collaborative Culture: Enjoy a collaborative, inclusive, and energetic work environment.

Professional Growth: Opportunities for career advancement and skill development.

Community: Join a diverse team of both employees and freelancers, creating a unique and enriching work atmosphere.

Client Impact: Contribute to our dedication to client success and excellence in every project.

If you are passionate about data & AI, excited about contributing to our journey, and ready to thrive in a fresh environment, we want to hear from you

Join us at Apex Consulting and be part of a team that is making waves in the world of IT. We look forward to welcoming you on board

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