Atcon Global

il y a 1 mois

Anderlecht, Belgique Atcon Global Temps plein


Context of the mission/objective(s) of the job

The IT Web Project Manager will support the Patient Impact department Omnichannel strategy by managing the correct implementation of commercial technology projects aimed at health care professionals (HCP's) and patients. Her/His role will be critical to offer HCP's and patients access to the right information about client's medicines, with a better customer experience, through their preferred channel. He/She is responsible to deliver, from a technology standpoint, Hcps and patients' websites globally (ex US), managing the end-to-end scope (intake, governance, delivery, onboarding). This position partners with the Omnichannel business and the web development teams to orchestrate the development of digital & web solutions projects. He/she will do so being supported by a trainee and in line with the strategy and prioritized roadmap defined by the IT System Owner.

Responsibilities

Drive digital transformation projects focusing on Omnichannel HCP's and patients personalized experience (e.g. websites mostly but also closely to remote engagement, campaigns, email marketing, pull strategy, etc.) that will enable a better customer experience & engagement

Your goal will be to partner with the brand teams in order to create the right customer journey in a personalized manner

Oversee the day-to-day operations of the company's branded websites, ensuring optimal performance, security, and user experience

Guide a team of IT professionals responsible for website development, maintenance, and support

Ensure proper information (through discussion and analysis) is provided to the development team to ensure the right understanding of the requirements and successful delivery

Collaborate with cross-functional teams to update and maintain website features & content, reflecting the latest developments in the pharmaceutical industry

Implement robust features, analytics and monitoring tools to track website performance, user engagement, and other key metrics

Partner with IT stakeholders (Architecture, Digital factory, Support,..) at all steps of the project lifecycle to ensure consistency in tools and standards, smooth set up of solutions and appropriate transition to support and operations

Partner with business stakeholders (Commercial teams, Operations teams, Patient team) in various regions to identify areas of improvement and innovation in the Web, CRM & Omnichannel area (new initiatives or improvement of current solutions)

Requirements

Education & qualification: Bachelor's Degree

Strong knowledge of web technologies, content management systems, and digital marketing practices

IT project management experience able to manage complex project end to end

Experience in managing planning, governance, requirements, UAT, integrations, deployments, etc Aware on foundational of security, configuration, infrastructure concepts, AI, reporting and data structures

Able to lead & guide a development team

Experience in functional analysis and working with business stakeholder to translate their business requirements to technical solutions. Can do both Project management & Business analysis

Has experience with content management systems such as Drupal and web analytics as Google Analytics.

Decision maker with sound business judgment who isn't afraid to speak up and challenge current thinking

Have strong listening, communication, facilitation, influencing and analytical skills

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