Innova - Helpdesk Agent

IT helpdesk consultant with the knowledge to support the team.

Tasks

Primary tasks and responsibilities:

contact person for Local It troubles in Brussels

manage the helpdesk ticket (Atlassian)

manage the Laptops stocks

roll out Windows 11: manage appointment with the users, prepare laptops to deliver, etc

availability to move around Brussels and in Belgium to support users in the context of Windows 11 roll-out

Secondary tasks and responsibilities:

Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.

Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customers experience. Share his/her expertise internally to ameliorate the MLOZ tool/service delivery of the department.

Profile and requirements

Methodology/Certification requirements: High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred.

Language proficiencies:

Dutch or FR fluent (Good knowledge in the other language)

English is a plus

Non-technical profile requirements:

be able to work independently (will be the only person present onsite)

Must be able to work on multiple simultaneous tasks with limited supervision

Team player (within a team with 11 persons) located in several places across Belgium

Accepts personal responsibility for client satisfaction

Strong communication skills (verbal, written)

Strong reporting & organizational skills

Stress resistant & very punctual

Quick learner, motivated self-starter

Able to follow change management procedures and internal guidelines

Technical profile requirements:

Good knowledge of PC

Good knowledge of Windows 10 & 11

Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock Management

Good knowledge of Networking & Patching

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