Talencia Consulting

The Local IT Support Technician will play a vital role in handling standard changes such asstarter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part ofa team close to our stakeholders and represent the face of the IT on site.

Responsibilities

Deskside support - troubleshooting of IT related incidents from in-house software toHardware, such as Mobile devices, Laptops, PCs, and Printers

Be a local point of contact for the technical teams and provide remote hands as required

Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices

Provide meeting room support by assisting with the setting-up of video conferences and resentations. Monitor videoconferences as required

Proactively keep the colleagues you are supporting informed of any progress on their

Incident/service request

Stock management

Responsible for the New Joiner/ Leaver/ Mover tasks

Travel to offices to provide on-site support and provide remote hands as required

Track and document details of work performed including resolution steps in the ITSM

Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date

Maintain Knowledge Base articles in our ITSM

Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages

Knowledge, skills & experience

Will have a proven background in information technology and will possess the following skills and Experience

Dynamic personality with the desire to own incidents through to resolution

Excellent communication in french, english and dutch.

Flexible approach to work with the ability to work effectively under pressure

Encourages Co-Operative Working

Ability to work in a fast-paced and dynamic environment

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