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Key Account Manager
il y a 1 mois
RetailSonar, a rapidly expanding SAAS company, specializes in geomarketing solutions tailored for large retail and service companies. With established offices in four countries (Belgium, The Netherlands, France, and Germany), RetailSonar is strategically positioned for further growth on its path towards European market leadership. Beyond our technological prowess, we take pride in fostering a collaborative and innovative work environment, making RetailSonar not just a leader in the industry but also a great place to work. In line with our ambitious expansion plans, we are actively seeking a talented Account Manager to join our dynamic team and take up the responsibility for our top customers.
We are looking for an Account Manager with proven hands-on experience to maintain and build strong client relations, to identify and realize upselling and cross-selling opportunities, and ensure customers satisfaction through customer success initiatives.
The challenge
- Maintain the operational relation with our top customers, ensuring a continued ‘best in class’ NPS of +50 and accomplish zero churn.
- Maintain and (re)build the relation with our top customers on C-level to extend the business
- Identify opportunities for upsell and geographical expansion in our existing customer base, and develop and convert these opportunities
- Be the ambassador of our customers in the RetailSonar organisation.
- Understand and stay up to date with market and business challenges for retail companies.
What's your profile?
- You have experience in account management, with a track record of maintaining and building strong relations to achieve a zero-churn target.
- You have proven ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- You have experience in Account Management at a SaaS company, ideally for a complex product and/or product with a strong strategical impact.
- Understanding business processes in (international) retail companies is a strong plus.
- You are not afraid to juggle 40+ accounts (triple A and A clients), while maintaining sharp attention to detail.
- You have a commercial mindset, with strong listening and negotiation and interpersonal skills.
- You know how to motivate and drive the internal organization to meet the customer needs.
- You are self-motivated and able to work independently.
- You have experience with CRM software (e.g. HubSpot) and MS Office (particularly MS Excel).
- You are fluent in Dutch and English. A strong plus if you also speak French, and extra bonus points if you speak German.
Why come to RetailSonar?
- Immerse yourself in a proven and revolutionary SAAS solution, driven by big data and artificial intelligence.
- Thrive in a fast-growing company with a stellar track record, boasting over 100 large customers across diverse sectors, including retail, banking, telco, services, and electricity.
- Be part of the market leader in BeNeLux, currently expanding its footprint in France and Germany with clear indicators of sustained growth.
- Contribute to a clear vision and ambitious plan to become the European market leader
- Join a vibrant, talented, and committed teamall with an attractive remuneration package.
Interested in taking the next step ?
If you are a goal-oriented account management professional with a flair for innovation and a proven history of achievements, we would love you to join our vibrant team at RetailSonar. Apply today to play a pivotal role in the success of Europe's foremost retail geomarketing platform.
