Business Service Designer
il y a 2 jours
Freelancer Opportunity - Business & Service designer - Brussels, Belgium
Role description:
As a Business & Service Designer, you will be responsible for developing new or improving existing products and services, ensuring they meet the highest standards of desirability (users), feasibility (technology), sustainability, and viability (business). You will follow the ""double diamond"" or service design methodology to complete your mission. This involves owning the design process, facilitating workshops, conducting market and customer research, and creating prototypes that are continuously tested and refined with customers & stakeholders. When there is a user validated value proposition / journey improvement, viability is assessed and the MVP is defined, you hand over to your UX/UI, content & product expert colleagues for further implementation.
Key Responsibilities:
Define & align on the project scope with squad & business stakeholders
Collect and analyze customer data & market insights to validate most critical assumptions
Plan and conduct user research, and convert findings into an actionable report
Translate insights into deliverables such as problem statements, customer archetypes, cross-channel journey maps and service blueprints
Formulate the value proposition & convey complex information by using visual methods
Develop comprehensive business cases outlining financial drivers, needed investments, and 3-5 year forecasts, ensuring alignment with the organization's strategic goals.
Organize and facilitate co-creation workshops to gain input & alignment with stakeholders throughout the design process
Apply design thinking methodologies & evangelize where needed
Assist squads in refining requirements and support UX colleagues with deliverables like prototypes, wireframes, and user flows.
Share knowledge with and learn from fellow designers
Degree & Experience:
Minimum of 5 years of experience as a business/service designer, UX/CX strategist, innovation consultant, or a similar role. You can demonstrate business and service design experience in various contexts, showcasing an advanced understanding of the nuances required to deliver the best possible work. You know the theory but remain pragmatic, proposing new and customized approaches.
Experience in applying Design Thinking and creating deliverables such as customer archetypes, customer journeys, service blueprints, value propositions, concepts and/or prototypes.
You can plan & execute a complete service design track, including conducting user research (qualitative & quantitative) and translating findings to actionable recommendations.
Business-savvy with the ability to validate business and market potential, and simulate the value of a solution by weighing benefits against costs.
Comfortable in facilitating workshops with multidisciplinary project stakeholders to gain input & alignment.
Strong visual and verbal communication skills, combining empathic listening with the ability to influence others.
Capable of integrating strategic priorities into your projects and highlighting strategic accents in concepts.
Able to think conceptually and move seamlessly between abstract and concrete ideas.
If needed, you can successfully coach & direct people.
Skilled in managing difficult stakeholders
Technical skills:
Experience with digital collaboration tools such as Figjam, Miro or Mural
You are not afraid to dive into numbers, data and/or statistics and interpret them
Experience working with data analytics platforms like Qualtrics, MicroStrategy or Tableau is a plus
Attitudes/Behavior:
Customer-focused with a hands-on, can-do mentality.
Comfortable performing in ambiguity and change, open to trying new tools, concepts, and methods.
Strong conceptual thinker with a growth mindset.
Aware of the latest digital developments, curious, and actively seeking to learn.
Excellent planning and organizational skills, self-sufficient, and analytical.
Languages:
French or Dutch, and English (written and speaking)
Nice to haves:
Ability to engage and inspire different stakeholders.
Experience in coaching junior service designers.
Experience in the telecom or service sector.
Experience with business cases.
Knowledge of and/or experience in UX, behavioral design, or growth hacking.
Location:
We have an office-day policy of min. 2 days per week; from 9h to 17h in our Brussels office at North Station (Boréal). Sometimes, presence could be requested in Evere (second office
-
Senior Business Analyst
il y a 2 semaines
Brussel, Belgique Arrow Financial Business Temps pleinDuration: ASAP - 31/12/2024 The position is Partially Remote. Language Requirements: Active knowledge of French or Dutch. Active knowledge of English for writing documentation. We are looking for a Senior Business Analyst to join a major business transformation programme. The successful candidate will be part of a department of about 60 people to ensure...
-
Business Developer Workspace Design
il y a 1 semaine
Brussel, Belgique HeadCount Temps pleinBen jij een gedreven Business Developer met een sterk bewezen track record in het aantrekken van nieuwe klanten ? Heb je een uitgebreid zakelijk netwerk in het Brusselse én ben je gedreven om dit netwerk verder uit te breiden? Onze opdrachtgever is op zoek naar een nieuwe collega om hun team te versterken! Onze klant is actief in smart workplaces en project...
-
Senior Business Analyst
il y a 2 semaines
Brussel, Belgique NATO Temps pleinWho we are: For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the...
-
Cream Consulting
Il y a 2 mois
Brussel, Belgique Cream Consulting Temps pleinAs Eyon, UX/UI Designer, you will be responsible for the ideation process of the user. You will translate abstracts ideas into prototypes and concepts using the right methodology to develop, test and challenge ideas. You will also collaborate with other team members during the life of the project in order to create the best digital experience. Your tasks...
-
UX Designer
il y a 1 mois
Brussel, Belgique Smals Temps pleinUw rolAls UX Designer-Researcher ontwerp je gebruiksvriendelijke interfaces en verbeter je voortdurend de gebruikerservaring van onze toepassingen en websites. Concreet neem je deel aan de behoefteanalyse en zorg je ervoor dat je de gebruikers en hun omgeving kent om de vereisten van de toepassingen zo goed mogelijk te bepalen. Je bepaalt en plant de...
-
Sopra Steria
il y a 1 mois
Brussel, Belgique Sopra Steria Temps pleinSopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe's leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment...
-
Senior System Design Engineer
il y a 2 semaines
Brussel, Belgique Randstad Digital Temps pleinAs a Senior System Design Engineer, you are a seasoned professional with over 5 years of technical experience in system design and implementation. You deliver engineering services and contribute to innovative solutions tailored to meet client needs. Your tasks?Requirement Analysis and Design: Evaluate and translate requirements into technical designs,...
-
OPEX/Continuous Improvement Project Manager
il y a 2 semaines
Brussel, Belgique Möbius Business Redesign Temps pleinAre you a passionate professional who excels in providing tailored advice within Operational Excellence, effectively managing diverse projects with a focus on continuous improvement, and successfully expanding our services by identifying and realizing new business opportunities? About Möbius is a consultancy firm that aids both public and private...
-
Senior HR Business Partner Belgium, France
il y a 2 semaines
Brussel, Belgique Michael Page International (Belgium) Temps pleinAbout Our Client Our customer is an international company leader in its sector. Job Description The Senior HR Business Partner plays a vital role in aligning HR initiatives with business objectives, providing comprehensive HR services, and fostering a positive work environment within the local teams. This role collaborates closely with senior leadership...
-
Smals - UX Designer - Researcher
il y a 1 mois
Brussel, Belgique Smals Temps pleinUw rol Als UX Designer-Researcher ontwerp je gebruiksvriendelijke interfaces en verbeter je voortdurend de gebruikerservaring van onze toepassingen en websites. Concreet neem je deel aan de behoefteanalyse en zorg je ervoor dat je de gebruikers en hun omgeving kent om de vereisten van de toepassingen zo goed mogelijk te bepalen.Je bepaalt en plant de...
-
Smals - UX Designer - Researcher
il y a 7 jours
Brussel, Belgique Smals Temps pleinUw rol Als UX Designer-Researcher ontwerp je gebruiksvriendelijke interfaces en verbeter je voortdurend de gebruikerservaring van onze toepassingen en websites.Concreet neem je deel aan de behoefteanalyse en zorg je ervoor dat je de gebruikers en hun omgeving kent om de vereisten van de toepassingen zo goed mogelijk te bepalen.Je bepaalt en plant de...
-
Data Modeler Specialist
il y a 2 semaines
Brussel, Belgique Moody's Investors Service Temps pleinLocation(s): - Avenue Louise 250, 1050, Brussels, BE Line Of Business: Data Solutions OU(DAAS OU) Job Category: - Engineering & Technology Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels...
-
Business Analyst
il y a 1 mois
Brussel, Belgique Solidaris Brabant Temps pleinL’accès à la santé pour tous Solidaris Brabant jouit de la confiance de plus de 640.000 affiliés.Nous cherchons, pour engagement rapide (h/f/x)* : Description de la fonction Vous faites partie d’une équipe de business analystes qui sont intégrés dans les services administratifs (Soins de santé, Indemnités, Assurabilité). Votre rôle consiste...
-
Solution Architect
il y a 2 semaines
Brussel, Belgique Xquisit Temps pleinFunctie: As a Solution Architect you are involved during the whole application development lifecycle: from inception, architecture, design, implementation, testing & operational support. During these different phases of the project, you will mainly - Understand and challenge the needs in the early inception phase of a project - Challenge and structure...
-
Randstad Digital
il y a 1 semaine
Brussel, Belgique Randstad Digital Temps pleinAs a Senior System Design Engineer, you are a seasoned professional with over 5 years of technical experience in system design and implementation. You deliver engineering services and contribute to innovative solutions tailored to meet client needs. Your tasksRequirement Analysis and Design: Evaluate and translate requirements into technical designs,...
-
Cream Consulting
il y a 4 semaines
Brussel (Stad), Belgique Cream Consulting Temps pleinAs Eyon, UX/UI Designer, you will be responsible for the ideation process of the user. You will translate abstracts ideas into prototypes and concepts using the right methodology to develop, test and challenge ideas. You will also collaborate with other team members during the life of the project in order to create the best digital experience. Your tasks ...
-
Sopra Steria
il y a 4 semaines
Brussel (Stad), Belgique Sopra Steria Temps pleinSopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe's leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to...
-
Senior Business Analysts
il y a 1 semaine
Brussel, Belgique Arhs Group Temps pleinArηs Group – part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 12 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy, Portugal and Bulgaria. With our focus on getting things done, we help our clients achieve their...
-
Commercial and Business Development Lead
il y a 2 semaines
Brussel, Belgique Michael Page International (Belgium) Temps pleinAbout Our Client Our client is the world digital leader in global sports media and the world's largest, fastest-growing sports streaming service. Job Description - Own the revenue targets and results reporting on a regular basis. - Deliver multidimensional assessments and executive level recommendations to local and global leadership. - Drive business...
-
NTT DATA
Il y a 2 mois
Brussel, Belgique NTT DATA Temps pleinNTT Data is currently looking for a Network Architect for a one of our clients in the public sector based in Brussels. This role can be performed in a hybrid working mode. Role To set up the final steps in for the company's Azure Cloud environment, we are looking for Network architect specialised in Azure. For both the design and implementation of the...
