Service escalation engineer

il y a 1 mois

Kortrijk, Belgique Barco Temps plein

Function  

  

We are looking for diligent, customer-focused support professionals to join our support team for our Conferencing and collaboration products used in a customer Meeting Room environment.   
As the first line of contact with our customers, you play a key role in ensuring their success and satisfaction.   
You are our customer’s voice within the organization as we strive to continually improve our product, our service.  

You love technology as well as interacting with people. You are eager to experiment with new technologies and see opportunities on how this can bring value. You like to share your knowledge with others and collaborate across teams.  

 

Key Responsibilities  

  

  • You support our international customer base in the onboarding and troubleshooting for all our Conferencing and collaboration products via different communication channels (CRM system, phone, chat, …) .  

  • You maintain high customer satisfaction by  

  • collaborating with an international team to always find the best solution. 

  • keeping your own knowledge always up to date. 

  • active contribution to continuous improvement activities..  

  

Your Profile 

  

  • You are experienced in either the AV or IT world or both. End-user and partner device troubleshooting and support is not new to you. If this expertise was acquired in the meeting room environment, this is an asset.  

  • Basic Network (TCP/IP, firewalls, routers, switches, Network Administration) knowledge and understanding, Certification is a plus.  

  • Passionate about AV/IT technology and proven experience in providing support (C suite level).  

  • Service-oriented, constructive problem-solving attitude and innovation capabilities, analytical skills, and structured way of working.  

  • Strong customer-facing and communication skills (verbal and written), with the ability to operate across all levels.  

  • English: Fluent (Native is a plus)  

  • French and German: C1  

 

Let’s wow you with 

 

A variety of in-house training at our Barco University so you can continuously grow & learn as a professional. 

 

A healthy working environment with interesting workshops, sports activities, diverse & fresh lunch/snack breaks - with our own coffee bar and restaurant in Kortrijk - and many more options as we care about your wellbeing. 

 

The opportunity to work for an international market leader where innovation matters. 

  • Service Escalation Support

    il y a 4 jours

    Kortrijk, Belgique Barco Temps plein

    Location: Kortrijk, BE- Date: Apr 18, 2023- Job ID: 7904**Service Escalation Support**: As an international company with European roots (HQ in Kortrijk, Belgium), Barco has a culture of collaboration across borders and nationalities. Because we believe diversity leads to more great ideas and drives innovation. Thanks to our over 3,000 visioneers, we develop...

  • Field Service Engineer Robotics

    il y a 2 semaines

    Kortrijk, Belgique AGO Jobs & HR Temps plein

    Je zoekt een toffe job? Tijdelijk of (optie) vast? Als arbeider of bediende? Kom dan zeker langs in een van onze 80 kantoren of surf naar www.ago.jobs. Wij hebben meer dan 3500 openstaande vacatures voor jou en helpen jou graag een job te vinden die bij jou past. Choose life, choose work, choose AGO! Functieomschrijving Voor een bedrijf in Kortrijk gaan we...

  • Automation Service Engineer

    il y a 1 semaine

    Kortrijk, Belgique Engibex Temps plein

    We are a Belgian engineering consulting firm that assists SMEs and large industrial organizations in bringing their innovation and R&D initiatives to life.Job Description :Four our Global Service team, we are currently looking to hire an Automation Service EngineerYour function• You ensure the smooth start up and testing of the new Bekaert designed and...

  • Field Service Engineer, spuitgiettechnieken

    il y a 4 semaines

    Kortrijk, Belgique YES select Temps plein

    Selectiekantoor voor technische profielen die discreet op zoek zijn naar een nieuwe uitdaging. Onze partner is wereldwijd één van de toonaangevende machineproducenten voor de kunststofverwerking. We zoeken voor hen een Field Service Engineer. Het takenpakket: Je zorgt voor het in bedrijf stellen, herstellen en onderhouden van spuitgietmachines en...

  • Product Manager Image Processing 1

    il y a 4 semaines

    Kortrijk, Belgique Barco Temps plein

    **Date**:Apr 18, 2024 **Location**: Kortrijk, BE **Company**:Barco You want to become part of a truly international team that is entrenched with the leading actors in the Entertainment industry? You want to enter a learning journey with Barco fuelled by long-standing customer relationships, world-class engineers and best-practice processes? Become part of...

  • Sales Engineer

    il y a 3 semaines

    Kortrijk, Belgique Vandewiele Temps plein

    Sales Engineer Specialisation:SalesLocation:Kortrijk VANDEWIELE is an international machine builder and technology developer. Our head office is located in Kortrijk, where a hundred engineers work daily on the conceptualisation and development of high-tech, innovative machines for the textile industry. We also have a state-of-the-art production...

  • Project & Service Delivery Manager Infrastructure

    il y a 1 semaine

    Kortrijk, Belgique Oxida Temps plein

    **Functie** - Maken van een projectplanning in samenwerking met de planningsverantwoordelijke en engineers. - Opvolging van het project samen met de klant en collega Project Engineers - Het opleveren van het project bij de klant en het in goede banen leiden van de overdracht naar onze Service Desk. - Het commercieel inzicht om de klant warm te maken voor...

  • Support Engineer

    il y a 5 jours

    Kortrijk, Belgique Vandewiele Temps plein

    Support Engineer Specialisation:ITLocation:KortrijkType:Full-time VANDEWIELE is an international group of employees, active worldwide in mechanical engineering and technology development. Products include machinery and components for the textile industry, as well as components for other industries (automotive, agricultural, consumer electronics) The...

  • Product Manager Image Processing 1

    il y a 4 semaines

    Kortrijk, Belgique Barco Temps plein

    You want to become part of a truly international team that is entrenched with the leading actors in the Entertainment industry? You want to enter a learning journey with Barco fuelled by long-standing customer relationships, world-class engineers and best-practice processes? Become part of a growth story driven by transformations in the Entertainment...

  • Product Manager Image Processing 1

    il y a 4 semaines

    Kortrijk, Flandre, Belgique Barco Temps plein

    You want to become part of a truly international team that is entrenched with the leading actors in the Entertainment industry? You want to enter a learning journey with Barco fuelled by long-standing customer relationships, world-class engineers and best-practice processes? Become part of a growth story driven by transformations in the Entertainment...

  • IT Infrastructure Services Manager

    il y a 1 semaine

    Kortrijk, Belgique Savaco Temps plein

    **Savaco** is een lokale IT-topspeler met een gezonde groeiambitie die toonaangevende bedrijven in Vlaanderen begeleidt in hun digitale transformatie. Elke dag bouwen we als een sterk team van 200+ bekwame en enthousiaste medewerkers aan onze stevige en kwaliteitsvolle reputatie die op bijna 30 jaar expertise is gefundeerd. We hebben een stevige visie en...

  • Infrastructure & Cloud Engineer

    il y a 4 semaines

    Kortrijk, Belgique Vandewiele Temps plein

    Infrastructure & Cloud Engineer Specialisation:ITLocation:Kortrijk VANDEWIELE is an international group with 4, employees, active worldwide in mechanical engineering and technology development. Its head office is located in Kortrijk and employs people. Here, about a hundred engineers are working daily on the design, conceptualisation and development of...

  • Data Engineer

    il y a 3 semaines

    Kortrijk, Belgique TVH Temps plein

    Your role and responsibilitiesJoin our dynamic team as Data Engineer and play an important role in the delivery of BI & Analytics solutions to business.Our team consists of 30 colleagues taking up roles in multiple data disciplines (data analysis, data visualization, data engineering…). We are working in an international context, mainly focussed in...

  • Customer Development Officer

    il y a 5 jours

    Kortrijk, Belgique C-Mec Temps plein

    **Omschrijving** Main responsibilities: - Coordinate offer request with sales engineer, send & follow up offer to customer - Order intake and confirmation with ERP system - Plan orders into MRP according defined lead-times - Maintain price book for your customers - Follow up orderbooks internally and externally - Communication with dedicated customers -...

  • Technicien Support Helpdesk

    il y a 2 semaines

    Kortrijk, Belgique Trustteam Temps plein

    **Pour notre siège social basée à Courtrai, nous sommes à la recherche d'un(e) support IT (H/F).** **PDescription du poste** En tant que Support engineer H/F ,vous jouez un rôle polyvalent: - Vous contactez les clients pour les accompagner lors de la résolution des incidents - Vous prenez la responsabilité de faire le suivi des questions ou des...

  • Collaborateur Prepack

    il y a 2 semaines

    Kortrijk, Belgique TVH Temps plein

    Rôle et responsabilitésPour nos sites logistiques à Waregem, nous sommes à la recherche de collaborateurs Prepack. Vous serez responsable de l'emballage correct des pièces conformément aux instructions du système, de la préparation efficace des commandes des clients et de la livraison des pièces aux clients d'une manière correcte et de...

  • Technische Bachelor of Master

    il y a 3 semaines

    Kortrijk, Belgique LGA Engineering Temps plein

    LGA Engineering is een selectie- en rekruteringskantoor gespecialiseerd in technische en ingenieursprofielen.  Omdat we beseffen dat de stap zetten naar een eerste uitdaging niet altijd even gemakkelijk is, bieden wij onze expertise aan om jou te helpen aan je droomjob. Door onze uitgebreide marktkennis en nauw contact met verschillende firma’s kunnen...

  • Segment Manager

    il y a 4 semaines

    Kortrijk, Belgique Barco Temps plein

    Do you want to become part of a truly international team that is entrenched with the leading actors in the entertainment industry? You want to enter a learning journey with Barco fueled by long-standing customer relationships and world-class engineers. Become part of the growth story of our Immersive Experience Business Unit (IX BU). Our IX BU’s purpose is...

  • Technical Writer

    il y a 4 semaines

    Kortrijk, Belgique Van de Wiele Temps plein

    Specialisation: **Research & Development** - Location: **Kortrijk** **VANDEWIELE is an international company active in mechanical engineering and technology development.** **Our HQ is located in Kortrijk. Our R&D team - consisting of about a hundred engineers - is developing innovative machines and optimisations for the têxtile industry on a daily basis....

  • Technical Buyers

    il y a 4 semaines

    Kortrijk, Belgique Van de Wiele Temps plein

    Specialisation: **Purchasing** - Location: **Kortrijk** **Vandewiele is an international machine builder and technology developer.** **Our HQ is located in Kortrijk. Worldwide, 450 engineers, a hundred of them in Belgium, work on the development of innovative and high-tech têxtile machines. We also have a state-of-the-art production system, where the...