IT Deskside Support Engineer

il y a 1 mois

Anderlecht, Belgique Randstad Digital BE Temps plein

We are looking for an experienced Senior IT Deskside Support (DSS) engineer with good knowledge of IT infrastructure to provide desktop support to end users. Excellent communication and interpersonal skills are key to working successfully with IT management, the IT back-office support teams and end users. In addition, they will participate in projects and execution of relevant workstreams. The role is critical in ensuring uptime of the business and enabling end users to function optimally within the IT environment.

your job


  • Provide timely and accurate user support, ensuring adherence to committed Service Level Agreements.
  • Manage daily, weekly, and monthly tasks to meet deadlines effectively.
  • Assist with ticket reviews, ensuring resolutions within SLAs and conducting audits for comprehensive documentation.
  • Analyze IT Service Management data for incidents and service requests, reporting trends and insights for continuous improvement.
  • Maintain inventory of IT equipment and execute annual physical verification of assets.
  • Collaborate with IT team to maintain efficient desktop computing environment, troubleshoot issues, and conduct preventive maintenance.

    your profile

    • First experience in support and services with exposure to Infrastructure Environments
    • Knowledge of ITSM tools, Halo, Dynamics or similar is useful.
    • Strong experience of Azure AD, AD, AD Manager, Microsoft 365, Dynamics 365, SharePoint Admin & Exchange.
    • Good knowledge of Microsoft Team and MTR rooms.
    • IT Degree Beneficial.
    • Useful Training and Certifications: ITIL, Ms Azure Fundamentals & DevOps, Agile Project Management, Soft Skills.
    • Proficient in English and/or Dutch or French.

      our offer

      • A personalized salary package: we know that everyone has different needs, so you have the chance to supplement your salary with benefits that you need most today. A car, additional insurance, a leased bike,... the choice is yours thanks to our Flex Income Plan
      • Personal guidance: we believe in the power of human connections, so we'll assign you a dedicated talent manager who will always have your back. Whether you need support during challenging projects or just a friendly ear to listen, your talent manager is here for you.
      • Career planning and professional development: our learning and development team is here to help you create your dream career. Think of them as your fairy godparents - but with less bibbidi-bobbidi-boo.
      • Team events: a team that plays together, stays together. From an after work drink to a quiz night, we'll make sure you feel like part of the family.
      • We care, we grow, we recognize: we invest in these 3 pillars in order to build a sustainable career for you. We have lots of initiatives in place to help you stay healthy and happy so that you can take on every challenge that comes your way and feel appreciated.
      • Challenging projects and an entrepreneurial culture: get ready to flex your muscles on some seriously impressive projects. It's like the Olympics, but without the lycra.
      • Learning from peers: as a technical expert, you will be part of our chapters: vibrant communities filled with colleagues who are passionate about a particular area of expertise. our chapters are all about promoting learning within your area of expertise - in a fun and informal way

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