Operations Representative

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Non-medical Group Claims Representative at Cigna

Who is Cigna?

Cigna provides health insurance services around the world. Weâre passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa.

Your job at Cigna

For this Customer Service Representative (CSR) role, we are looking to expand the Life & Protection Solutions team. Your role will include specialised tasks: process incoming insurance claims (travel, temporary working incapacity), be the first point of contact for the insurance policyholders, and manage reporting data to internal and external parties.

CSRs are supported by the people manager, a technical expert and the fellow team members.

Daily tasks include:

• Assessing and processing incoming claims based on the policy conditions. You are the hub between different parties, such as medical advisors, the claimants, the claimantâs HR department, etc., and ensure the claim is handled completely and correctly.
• Managing the working-incapacity overviews of insured organisations (clients). You cultivate a professional relationship with the clients and third parties. You handle files in a way that best serves the interests of claimants and clients.
• Filling out data about claims accurately and reporting it to the necessary parties, such as the finance department, client managers or a client.
• Answering general questions about policy conditions per email and over the phone in multiple languages.

Profile

• A bachelorâs degree or higher in a related study field (finance, insurance, communication) or equivalent through experience.
• Fluent in English and one of the following: French / German / Dutch.
• Previous experience with non-medical claims such as life insurance or travel insurance is a bonus.
• Eager to learn and adaptable.
• Customer centric and responsible.
• Results-oriented and analytical.
• Able to work independently and together with others in a team.
• A good knowledge of the Office package (Word, Excel, Outlook) that we can build on depending on need.

Our offer at Cigna

• A diverse job in an international context with impressive clients.
• A welcoming, diligent team and enthused people manager to show you the ropes.
• Cignaâs âHappy Youâ: health and wellbeing initiatives, flexible work hours, home working opportunities.
• An attractive salary and extra-legal benefits

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.