Service Desk Agent
il y a 1 semaine
DescriptionWe currently have a vacancy for a Service Desk Agent fluent in English, to offer his/her services as an expert who will work remotely. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major client's IT team on site.Your tasksUser guidance and support (by video/chat/phone sessions or emails) regarding the use of systems and tools;Categorize and prioritize incoming tickets and users' requests, escalate where needed;Follow-up of related incidents, of any user's requests and bug reports;Documenting of knowledge, known issues, shared this knowledge with colleagues and maintain IT support Knowledge Base;Coordination of support teams, IS Service management and coordination with the project teams;Mastering of information sites and maintenance of the department's knowledge base;Follow-up of service quality in the context of incident, problem and impediment management;Management and follow-up of user requests;Conception and organisation of user documentation for information systems and/or Service support procedures;Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution;Analysis, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution.RequirementsBachelor's degree in IT combined with relevant IT professional experience of 5 years;Proven knowledge in end user assistance and support of information systems;Very good knowledge of SQL, Eclipse, business workflow applications analysis tools, Logfile tools (eg Kibana);Good knowledge of ITIL;Knowledge of wiki, collaborative sites and social networks;Knowledge of the office automation tools used in the contracting authority (MS-Office, Microsoft Teams);Certification of ITIL foundation;Experience with SAP, and Oracle is considered an asset;Excellent command of the English language.BenefitsIf you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference:
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Service Desk Agent
il y a 6 jours
Brussels, Belgique EGOV Select Temps plein**Environnement de travail** Nous avons un poste de Service Desk Agent ouvert afin de rejoindre la Sureté de l’Etat **Description de fonction** Votre éventail de tâches contient: - L’enregistrement, l'analyse et le suivi des incidents (questions et demandes) - La gestion des incidents - Le transfert des incidents à un helpdesk interne ou externe...
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Service Desk Agent
il y a 2 semaines
Brussels, Brussels, Belgique COSMOTE GLOBAL SOLUTIONS NV Temps pleinDescriptionCOSMOTE Global Solutions is looking for a dedicated Service Desk Agent to join our dynamic team. The Service Desk Agent will play a crucial role in providing exceptional technical support to our customers and ensuring efficient operations.Responsibilities:Monitor the inventory of security equipment.Management and monitoring of preventive and...
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Service Desk Agent
il y a 1 semaine
Brussels, Brussels, Belgique COSMOTE GLOBAL SOLUTIONS NV Temps pleinDescriptionCOSMOTE Global Solutions is looking for a dedicated Service Desk Agent to join our dynamic team. The Service Desk Agent will play a crucial role in providing exceptional technical support to our customers and ensuring efficient operations.Responsibilities:Monitor the inventory of security equipment.Management and monitoring of preventive and...
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Service Desk Agent
il y a 1 semaine
Brussels, Belgique NTek Software Solutions Temps pleinJob Title: Service Desk AgentLocation: Brussels, Belgium (Remote)Duration: Long TermLanguage: English Job Description: We currently have a vacancy for a Service Desk Agent fluent in English, to offer his/her services as an expert who will work remotely. In the context of the first assignment, the successful candidate will be integrated with the Development...
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Service Desk Agent
il y a 1 semaine
Brussels, Belgique CareerWallet Temps pleinWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations....
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Service Desk Agent
il y a 2 semaines
Brussels, Belgique Stefanini NV Temps pleinWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and...
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Service Desk Agent
il y a 2 semaines
Brussels, Belgique Stefanini NV Temps pleinWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations....
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Service Desk Agent
il y a 2 semaines
Brussels, Belgique WhatJobs Temps pleinWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations....
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Service Desk Agent
il y a 6 jours
Brussels, Belgique EGOV Select Temps plein**Werkomgeving** Voor de Veiligheid van de Staat zijn wij op zoek naar een Service Desk Agent **Taakomschrijving** Uw waaier van taken omvat: - Het aannemen, registreren, analyseren en opvolgen van Incidenten (vragen en verzoeken) - Het afhandelen van incidenten - Het overdragen van Incidenten aan een interne of externe helpdesk of aan een andere...
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Service Desk Agent
il y a 2 semaines
Brussels, Brussels, Belgique EUROPEAN DYNAMICS Travail à distance Temps pleinDescriptionWe currently have a vacancy for a Service Desk Agent fluent in English, to offer his/her services as an expert who will work remotely. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major client’s IT team on site. Your tasksUser...
