Customer Relationship Management Specialist

il y a 1 semaine

Bruxelles, Région de Bruxelles, Belgique Response Informatics Temps plein
Customer Relationship Management Specialist

We currently have a vacancy for a Customer Relationship Management Specialist fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company's premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client's IT team on site.

Responsibilities
  • Customer relationship management aiming at the adoption of digital solutions;
  • Creation of stakeholder maps or similar;
  • Creation of adoption dashboards and reports;
  • Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions;
  • Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action);
  • Tracking project portfolios and associated services;
  • Ensure compliance with internal protocols and regulatory standards.
Requirements
  • University degree in IT or relevant discipline, combined with minimum 10 years of relevant working experience in IT;
  • Minimum 2 years' of specific expertise in managing and supporting IT portfolio and project management tasks;
  • Minimum 2 years' of specific expertise in utilizing and managing Project and Portfolio Management (PPM) tools and software;
  • Minimum 2 years' of specific expertise in documenting and tracking project statuses and resource usage;
  • Minimum 2 years' of specific expertise in coordinating and collaborating with diverse project and business teams;
  • Basic knowledge of budgeting, resource allocation, and financial tracking;
  • Familiarity with project management methodologies such as Agile or PM2;
  • Familiarity with repository solutions such as GovIS2 or ServiceNow, preferably;
  • The following certifications & standards would be considered as an advantage: Certified in PM2 or ITIL;
  • Excellent command of the English language.
Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting

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