Business Analyst

Location: Brussels, Belgium

Company: Tata Consultancy Services (TCS) Belgium

Employment Type: Full-time

Nature of the Tasks

• Evaluate business context, drivers, and expected outcomes to ensure alignment with strategic goals and stakeholder expectations.
• Elicit, validate, and document business needs using structured techniques to ensure clarity and traceability.
• Assess current and target business models to identify value streams, capabilities, and operational impacts.
• Map and evaluate existing processes to identify inefficiencies, bottlenecks, and improvement opportunities using industry-standard techniques.
• Create visual representations of workflows using standard notations to support analysis, communication, and solution design.
• Compare current and desired states to identify capability gaps, improvement areas, and potential solutions.
• Convert business requirements into functional specifications that guide solution design and development.
• Identify, assess, and document risks related to business processes, systems, and change initiatives, including mitigation strategies.
• Contribute to strategic documentation that defines scope, objectives, value proposition, and governance for initiatives (e.g. business cases, vision documents, charters, and security plans).
• Develop clear deliverables such as Business Requirements Documents (BRDs), Functional Specifications, and User Stories with acceptance criteria.
• Define and manage acceptance criteria; support test case design and user acceptance testing (UAT) to ensure requirements are met.
• Maintain requirements traceability (e.g. story/feature with test case) and manage change requests throughout the lifecycle.
• Document non-functional requirements (NFRs) (e.g. performance, security, usability) alongside functional requirements.
• Facilitate cross-functional communication among stakeholders, developers, and testers to ensure shared understanding and alignment.

Specific Expertise and Technologies

• Good knowledge of information systems matters.
• Good knowledge of large organisation administrative business processes.
• Knowledge of analysis and modelling techniques aligned with BABOK and IEEE 29148, including user stories, use cases, acceptance criteria, state diagrams, and entity relationship models.
• Good knowledge of BPMN or UML or other with equivalent value.
• Good knowledge of diagramming, modelling and wireframing tools (e.g. Microsoft Visio, Lucidchart, UML, BPMN, Axure, Balsamiq, Pencil).
• Experience with collaboration platforms such as Confluence and SharePoint.
• Knowledge of software development and governance methodologies, including Agile, Scrum, Waterfall, RUP, and ITIL.
• Experience with requirements management tools such as Jira or GitLab, including backlog practices (epics, user stories).

Minimum Level of Expertise

• Junior for assistant roles under supervision.
• Normal for independently operating Business Analysts.

Certification and/or Standards (Optional)

One of the following or an equivalent certification:

• Certification of Competency in Business Analysis (CCBA)
• Certified Business Analysis Professional (CBAP)
• Agile Analysis Certification (IIBA-AAC)
• Professional in Business Analysis (PMI-PBA)
• Certified Business Analysis Thought Leader (CBATL)
• Certified Business Process Professional (CBPP)
• Certified Foundation Level Business Analyst (CFLBA)
• IREB Certified Professional for Requirements Engineering (CPRE)

Skills

• Ability to onboard quickly, understand context, and contribute with minimal supervision.
• Capacity in preparing business analysis deliverables while facilitating stakeholder input.
• Competence in tailoring communication to business and technical audiences.
• Proficiency in synthesising complex information into clear presentations for senior stakeholders.
• Skill in applying structured analysis techniques to support evidence-based decisions.
• Ability to balance strategic alignment with detailed requirements and solution design.
• Ability to apply high quality standards.
• Ability to participate in multilingual meetings.
• Ability to understand, speak and write English & one of French or Dutch is a plus.
• Capacity to build trust and influence decision making.
• Ability to work in a team as well as autonomously.
• Results-oriented mindset, focused on delivering.