Program Manager Member Apps – Fully Remote
il y a 3 semaines
Be part of a movement to change the way Europe pays
In today's digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change all that, forever.
With Wero, our digital wallet, we make sending and receiving money simple, seamless and secure across France, Belgium and Germany, with more countries and uses coming soon. Supported by 14 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good.
What's in it for you
Your role will be crucial in guiding member banks through the integration of Wero features, ensuring alignment with our vision for a world-leading payment experience for Europeans. You'll collaborate with EPI's Experience Design team, and maintain clear communication to ensure a smooth and empowering experience for all members. Because of you, customers of our member banks will be able to access Wero's possibilities directly in their trusted banking apps in an engaging and consistent way, becoming part of this exciting initiative in a secure and seamless way.
About the team
You'll be part of a Pan-European Product and Engineering team that operates in an Agile environment. You'll work closely with experts in Product Design from Germany, France, the Netherlands, Poland, and other European locations.
Specifically, the Member Success team comprises Technical Writers, Partner Integration Engineers and UX Designers, tasked with supporting member banks as they work to deliver Wero to their customers.
Your impact
- Play a leading role in inspiring and assisting our member banks' design and product teams as they learn about and implement Wero feature flows, in line with our experience vision and principles. Be a proactive evangelist for our ambition to become Europe's leading payments platform.
- Work with the Member Apps UX team to review and support the work of member banks' design and product teams as they integrate Wero into their own mobile banking applications.
- Assist in the development of clear and accessible content (e.g., technical documentation, visual examples, walk-through videos, prototypes) that enable efficient onboarding, discovery, and planning among potential, new, and existing members.
- Coordinate feedback and follow-ups when gaps or misalignments in member proposals are identified.
- Maintain an accurate picture of each member's current status regarding UX development and UX certification for different features and value streams.
- Coordinate with other member-facing EPI teams to contribute to a seamless and straightforward experience for members.
Technology stack
Confluence, Jira, Miro, Figma, Powerpoint, Slack, video/image editing software.
To succeed, you should meet at least 70% of these requirements
- +7 years program/project management experience in a design or product environment.
- Proficiency in using Figma, Confluence, Jira, and various technical documentation platforms.
- Ability to navigate and thrive within multi-cultural work environments, even when there are differing expectations, goals, or collaboration methods.
- Fluent in English (CEFR C1 or C2) is mandatory; French, German, Dutch, or any additional European languages is a plus.
- Experience in client-facing or stakeholder management roles, with a strong passion and empathy for user-centered design processes.
- Experience with basic video shooting and editing skills would be a plus.
- Previous experience in the payment or banking sector is a plus.
If this looks like you, the recruitment steps are:
- A first call with one of our recruiters.
- A technical interview with our Head of Product Design.
- An interview with one of our Product Managers.
- A final interview with our CPTO.
- Hopefully, an offer you can't refuse.
Turn back if …
- You're looking for an already highly structured environment with no ambiguity.
- You don't have Product design/management experience.
Otherwise, apply
Our commitment to equal employment opportunities
EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.
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