l1 helpdesk

L1 Helpdesk Job Description:Contractual role: 6months, can be renewNo Travel requiredNature of work : RemotePay rate 110 Euros per dayLanguages : Flemish with English fluencyCandidate should have minimum 2 years' experience in handling the L1 Helpdesk projects.Provide L1 Service Desk support services in Flemish & English to End Users in the Europe region, ensuring optimal customer experience, timely resolution of issues, and accountability for meeting or exceeding all Service LevelsThe Scope will include computer Hardware (desktops and laptops) and software support, escalation management, and continuous collaboration with deskside support teams and IT Infrastructure teams of client to resolve End User IT issues effectively.Candidate is willing to work on rotational shift in 24X7Prior Experience in Active Directory, M365 application troubleshooting, Printer Issues troubleshooting is mandatory.Provide technical assistance for Windows, Desktops, mobile devices and Microsoft M365 applications installed on End user devicesBe the First Line of Defence – Receive the input via Voice call, E-mail, Chat and create a ticket with full details in the Jira ITSM platformThanks.