Senior Key Account Manager

We're hiring: Key Account Manager Retail – Benelux & FranceFMCG | Frozen Food | Private Label & Branded BusinessAbout the companySince the 1970s, our client has been building a strong and sustainable growth story in the frozen food industry. What started as a local business driven by quality and craftsmanship has evolved into a modern, internationally active organization with a solid market position in Belgium and beyond.With a turnover exceeding €280 million, more than 300 employees, and operations in over 30 countries, the company continues to grow through innovation, long-term partnerships, and a strong customer-centric approach. It combines an entrepreneurial and pragmatic mindset with the strength and structure of an international player.The culture is people-oriented and future-focused, characterized by short decision lines and a clear ambition to continuously improve. Investments in technology, talent, and sustainability are central to its current success—and to the next phase of growth.To further support this growth, the organization is looking for a Key Account Manager Retail Benelux & France.MissionAs Key Account Manager Retail Benelux & France, you will be responsible for managing and growing a portfolio of retail customers across France and the Benelux region, both for private label collaborations and branded products.Your mission is to build strong, long-term customer partnerships, translate commercial strategy into concrete business plans, and ensure flawless execution in close collaboration with internal teams. You will play a key role in driving sustainable growth, operational excellence, and customer satisfaction in a complex, international environment.Key ResponsibilitiesKey Account Management & Business DevelopmentManage and grow assigned key accounts in France and Benelux through strategic business planning.Develop and maintain long-term customer relationships based on trust and performance.Negotiate pricing agreements, including prices, discounts, and commercial conditions.Operational Coordination & Customer ExcellenceEnsure timely and successful delivery of products in line with customer specifications.Work closely with production plants, supply chain, logistics, and quality teams.Manage forecasting, budgets, and administrative follow-up for your customer portfolio.Performance Management & Market IntelligenceMonitor sales performance and manage KPI-driven reporting.Support Sales Management by providing insights on market trends, data, competition, and opportunities.Prepare internal and external customer presentations when required.Stakeholder Management & RepresentationManage customer complaints efficiently and autonomously; escalate complex cases when needed.Represent the company at international trade fairs.Collaborate closely with Supply Chain, NPD, Logistics, Quality, Production, and Marketing.Report directly to the Sales Manager Retail.Candidate ProfileEducation & ExperienceMaster's degree in Business, Economics, or similar, and/or 3–5 years of commercial experience in FMCG.Experience in the (frozen) food industry is a strong asset.Proven ability to manage a diverse portfolio of customers, products, and applications.Skills & MindsetStrong background in proactive relationship management and key account planning.Comfortable with KPI-driven reporting and sales excellence optimization.Team player who thrives in a multicultural, matrix-driven organization.Able to navigate complexity with a pragmatic, solution-oriented approach.Detail-oriented while maintaining a clear overview of multiple dossiers.Languages & ToolsFluent in Dutch, French, and English.Proficient in MS Office (Word, Excel, PowerPoint) and SAP.MobilityWilling to travel occasionally within France and Benelux (approx. 5 days/month).Batenborch International is a specialized Executive Search firm focused on recruiting commercial and marketing leadership talent across Europe. We partner with both international groups and fast-growing organizations to identify and attract high-impact professionals in Sales, Marketing, General Management, and Digital roles.Looking for your next career move or hiring top talent? Feel free to connect with us.#ExecutiveSearch #Headhunting #Recruitment #TalentAcquisition #KeyAccountManagement #SalesLeadership #FMCG