Customer Quality Senior Engineer
il y a 1 semaine
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For Toyota, quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for constant improvement in everything we do. This basic principle for us is called: "KAIZEN" ("continuous improvement") and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer satisfaction.
Toyota Motor Europe aims to be the most inclusive and diverse workplace globally where all members feel safe, respected, engaged, valued and able to unleash their full potential. We cultivate, embrace and leverage diversity to deliver the highest standards of service to our customers, society and sustainably compete in the marketplace.
To do this, TME has placed a primary focus on their DE&I (Diversity, Equity and Inclusion) activities going forward, including (but not restricted to) diversity-focused training, establishment of new Employee Resource Groups to encourage discussion surrounding common concerns/issues, and exciting interactive events to tie in with the diversity calendar (for example, International Women's Day, Pride Week, and many more).
Customer Quality is a vibrant and energetic team (50+ people), consisting of many nationalities from within Europe, as well as Japan and other countries. Our role is to resolve quality-related concerns and potential critical liability issues affecting the European markets. Additionally, we also support many and varied markets where our European assembled vehicles are exported to, including countries outside the traditional European Region including North Africa, Middle East and Asia.
Your responsibilities
- You prioritize potential field concerns through investigation and analysis.
- You will be responsible for the coordination and handling of risk management items (i.e., authority inquiries, product liability & market surveillance cases).
- You ensure appropriate actions are taken for escalated potential safety items that might cause reputational damage and/or potential compliance issues.
- After a well-structured deep analysis, you propose the next course of actions to higher management.
- Building on your experience gathered through these activities, you will drive projects to apply Kaizen to our operations and improve our collaboration with related divisions.
Your Profile
- You are fluent in English (TME's business language).
- Min. 1 – 4 years of experience in engineering functions or similar roles, for example, risk management/assessment, vehicle quality engineer, field service engineer, manufacturing engineer.
- Good fact-finding and analysis skills to draw conclusions from the gathered data and information.
- Flexibility and good personal organization competencies to prioritize and meet deadlines.
- Strong communication and negotiation skills in an assertive but diplomatic way to reach consensus and get buy-in.
- You have a passion for achieving customer satisfaction.
- Willing to travel: 10 – 20% within Europe.
- A passion for mobility solutions.
- Experience in automotive or manufacturing is an asset.
- Knowledge and affinity with quality processes and tools is an asset.
- Experience with technical problem diagnosis and problem solving is an advantage.
Place of employment
- Belgium - Brussels (Evere): Toyota Motor Europe, Head Office.
We offer
Toyota offers a comprehensive remuneration package, including a bonus scheme and interesting extra-legal benefits. We provide flexibility to take care of both your career and your personal life by providing a hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.
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