Emplois actuels liés à Customer Service Representative BENELUX - Waterloo - Falk&Ross Europe
-
Customer Success Manager
il y a 6 jours
Waterloo, WAL, Belgique IDLOOM SA Temps plein**Company Description** idloom is a leading **event registration platform** for corporates, associations, education, and agencies. It streamlines workflows — custom forms, payments, automated emails, integrations, and attendee management — and scales to support large-scale event programs for organizations of any size. **Role Description** Customer...
-
Sales & Merchandising Representative BELUX (CDI)
il y a 4 semaines
Waterloo, Belgique KIDYWOLF Temps pleinKIDYWOLF est une marque de jouets pour enfants, 100 % imaginée en Belgique et fondée en 2019. Nous créons des jouets éducatifs, design et ludiques pour permettre à tous les enfants de grandir en s'amusant. Responsabilités En tant que Sales & Merchandising Representative BELUX, tu joueras un rôle clé dans le développement commercial et la visibilité...
-
Customer Success Manager
il y a 6 jours
Waterloo, Walloon Region, WAL, Belgique idloom Temps plein**Company Description** idloom is a leading **event registration platform** for corporates, associations, education, and agencies. It streamlines workflows — custom forms, payments, automated emails, integrations, and attendee management — and scales to support large-scale event programs for organizations of any size. **Role Description** Customer...
-
Customer Care
il y a 4 jours
Waterloo, Belgique HAYS Temps pleinWaterloo | Customer Support | FR/NL | Interim de 6 mois suivi d’un CDI | 1098282 **Votre nouveau rôle** **Profil recherché** Vous avez au minimum une première expérience dans le service à la clientèle. Vous êtes un talent organisé, orienté client et solution avec une attitude commerciale et une capacité à gérer les priorités et le stress....
-
Associate Specialist, HR Services
il y a 1 semaine
Waterloo, Belgique Mastercard Temps pleinOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Sr. Service Manager Wholesale Ftth Access
il y a 4 jours
Waterloo, Belgique Unifiber Temps pleinWaterloo Sales & public affairs **Your job**: - As a Service Manager, you are responsible for the daily operations within the Wholesale department. You will assist the management team in day-to-day operations with the telecom operators, you will have the overall responsibility for acquiring, onboarding and service management of all our FTTH Service...
-
Analyst, Product Delivery
il y a 4 jours
Waterloo, Belgique Mastercard Temps plein**Our Purpose** - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
-
Senior Deskside Technician
il y a 4 semaines
Waterloo, Belgique CareerWallet Temps pleinWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations....
-
Senior Deskside Technician
il y a 4 jours
Waterloo, Belgique Stefanini NV Temps pleinWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and...
-
Associate Managing Consultant
il y a 1 semaine
Waterloo, Belgique Mastercard Temps pleinOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
Customer Service Representative BENELUX
il y a 4 jours
About Falk & RossFalk & Ross is one of Europe's leading textile wholesalers for promotional wear, merchandise, and workwear. Our mission is to deliver quality, service, and reliability, enabling our partners to present their brands in the best possible way.With a strong international network, modern logistics, and a dedicated team, we are shaping the future of the textile industry.For our office in Waterloo we need a Customer Service Representative to support the BENELUX – Scandinavia – Ireland market Your MissionAs a Customer Service Representative, your core mission is to support the customer by providing a courteous and professional service via an effective and efficient order management, answering any enquiries and dealing with any issues. Customer Satisfaction is key to our success and you are the ambassador to make this happen in your daily contacts.Your Key ResponsibilitiesProcessing and releasing customer orders (manual via mail/webshop) in the ERP System, considering customer requests, the payment condition and credit policyResponding to customer enquiries by mail or by phone on product availability, order status, deliveries and product information (sizes, brands, colors, alternatives)Follow up on backorder status, contacting internal teams for expediting where possible and customer communicationAssisting and guiding the customers through our online tools such as the webshopProcess dropshipments in collaboration with the internal departments, procurement and accounting.Processing of new customers, contact for complementary information and for welcoming themProvide support in the current process of handling claims and adapt to take up a more active role when the improved process comes into effect.All customer and internal communication should be done in a timely and courteous manner, representing a positive voice of the company.Identify and signal potential lead/buying signals from the customer contacts and pass these on to the sales team.Maintain data in ERP (Sage) and CRM (Salesforce.com) up to date,Collaborate with internal teams to ensure a smooth onboarding process and high service levels for new customersThink "Service to customers"Key Performance Indicators (KPIs) – actual targets will be set each yearSales Holds (% of orders on sales hold):Indicating a correct and timely release of our sales holds for a swift order fulfillmentResponsiveness both on email and telephone communication:Email responsiveness (emails within 12 hours)Telephony responsiveness (abandoned calls)Team based KPI'sOn Time in FullEnsuring our orders are delivered on tIme and in Full, is a cross functional responsibility, customer service is a key player in this.BackordersEnsuring backorders are cleared at the earliest convenience and ageing is within the targets. Measurement, Backorders as % of monthly sales.Net Promotor ScoreThe ultimate measure for customer satisfaction. A company wide indicatorYour ProfileYou have 1-2 years of experience in Customer ServiceYou are trilingual French – Dutch - EnglishYou work accurately with attention to detail. Right first-time mindsetYou think "Service to customers"You are stress resistant and remain calm when answering questionsYou work collaboratively, being supportive of colleagues and others. This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issuesYou are eager to learn more about our products and our business.You identify and signal areas of improvement, in a mindset of continuous improvement.What We OfferAt Falk & Ross, you'll join a strong international player with a clear ambition for growth—and the tools and trust to make a real impact.A challenging field sales role with high autonomy and direct influence on regional growthA competitive salary package with an attractive performance-based bonus structureA comprehensive onboarding and training program to ensure deep product and market knowledgeOngoing support from experienced internal teams (sales, customer service, logistics, marketing)Opportunities for professional development and career growth within an international organizationA dynamic, entrepreneurial culture that values initiative, ownership, and customer focusThe chance to represent a strong, well-established brand with a broad and competitive product portfolioTo support our international hiring process, we kindly ask you to apply with an English CV.
