Hotel Receptionist

Lakeside Hotel & Spa on the Southern shores of Windermere (1 mile from Newby Bridge) is owned by Classic Lodges. We have 73 luxury bedrooms, a fine dining restaurant, brasserie, pool, spa, and conference suite 'overlooking nothing but the lake'.

We have a friendly team and are always looking for positive and enthusiastic individuals to come on board. It is an exciting time to join, with our hotel undergoing renovation and exciting projects in the pipeline. We are currently recruiting for the position of Receptionist.

Your Responsibilities Will Include:

• Become the face of our operation, greeting, welcoming, and enhancing the whole guest experience.
• Checking guests in and out.
• Answering phone calls and email enquiries.
• Handling bill queries and banking.

Ideally You Will:

• Be friendly and welcoming.
• Have the ability to work as part of a small team, as well as being part of the wider team.
• Have a passion for customer service and hospitality.
• Excellent communication skills, both written and verbal.
• Previous experience as a receptionist or Reslynx experience.

What We Offer:

• Share of monthly tips (circa £1 per hour worked).
• Extra Holiday Days for each year of service (max 33 days).
• Employee Assistance Programme – Hospitality Action.
• Discounted Bed & Breakfast stays at hotels within the group (£25 per night).
• Discounted F&B (Food 35% & Beverage 50% - when eating) when staying at a Classic Lodges Hotel.
• Free meals on duty.
• Access to training courses and apprenticeships.
• Annual Long Service, Employee of the Quarter & Special Awards.
• Annual Long Service Dinner (for those with 5+ years of service).
• Group Annual Awards Dinner, Harrogate.

Own transport will be required, and the ability to be flexible in shifts as the business requires. This role involves working weekends and evenings.