Service Coordinator
il y a 3 jours
Purpose of the role The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved. While not a customer-facing role, the Service Coordinator serves as the main escalation point for operational or contractual issues. You ensure that internal resources are optimally used to meet contractual and financial objectives. Key Responsibilities Take ownership of the operational delivery of assigned customer contracts (portfolio 150–500K€/year). Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools. Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams. Manage incident and escalation processes to guarantee SLA compliance. Monitor and report on service performance and contribute to continuous improvement initiatives. Cooperate closely with internal stakeholders (Service Management Support, Technicians, Finance, SOC, Sales, etc.). Support financial follow-up of contract P&L and ensure alignment with budget targets. Profile Education: Master’s degree in a technical field (or equivalent through experience). Experience: At least 1 year of experience in Project, Service, Contract, or Account Management. Technical knowledge: Security technologies (Access Control, Intrusion, CCTV, ICT) and/or Telecommunications (wired/wireless). IT affinity (integration with IT systems). Knowledge of ITIL principles (certification is a plus). Languages: Fluent in Dutch and English or French and English. Soft skills: Strong communication and negotiation abilities, stress-resistant, problem-solving mindset, and team player. Attitude: Integrity, respect, customer focus, willingness to learn, and helpfulness. Why join us? At Securitas Technology , we deliver cutting-edge solutions in electronic security and critical communications. As part of a growing and dynamic team, you’ll play a key role in ensuring operational excellence and client satisfaction while contributing to a safer world through innovation.
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Service Coordinator
il y a 3 semaines
Antwerp, Belgique Securitas Technology Belgium Temps pleinPurpose of the roleThe Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved.While not a customer-facing role, the Service Coordinator serves as the...
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Service Coordinator
il y a 3 jours
Antwerp, Belgique Securitas Technology Belgium Temps pleinPurpose of the roleThe Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved.While not a customer-facing role, the Service Coordinator serves as the...
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Service Coordinator
il y a 3 jours
Antwerp, Belgique Securitas Technology Belgium Temps pleinPurpose of the roleThe Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved.While not a customer-facing role, the Service Coordinator serves as the...
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Service Coordinator
il y a 2 jours
Antwerp, Flanders, Belgique Securitas Temps pleinCompany DescriptionWe help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in...
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Service Coordinator
il y a 8 heures
Antwerp, Flanders, Belgique Securitas Temps pleinCompany DescriptionWe help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in...
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Service Coordinator Engines
il y a 2 jours
Antwerp, VLG, Belgique We ARE Recruitment Group Temps pleinService Coordinator Engines – Marine Services We ARE Renewables is recruiting a Service Coordinator Engines for one of our clients, to strengthen their Marine Service operations in Antwerp. In this role, you will be responsible for coordinating and managing complex engine service projects, acting as the operational backbone between clients, service...
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Service Coordinator Engines
il y a 8 heures
Antwerp, VLG, Belgique We ARE Recruitment Group Temps pleinService Coordinator Engines – Marine Services We ARE Renewables is recruiting a Service Coordinator Engines for one of our clients, to strengthen their Marine Service operations in Antwerp. In this role, you will be responsible for coordinating and managing complex engine service projects, acting as the operational backbone between clients, service...
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Platform Services Consultant
il y a 2 jours
Antwerp, Belgique OMP Temps pleinYour challenge As an infrastructure support coordinator, you are the first point of contact within the competence center. With your clear understanding of priorities, you review incoming tickets and allocate them to the appropriate sub‑team and the most appropriate resource. You are responsible for: Receiving, triaging, and assigning...
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Platform Services Consultant
il y a 8 heures
Antwerp, Belgique OMP Temps pleinYour challenge As an infrastructure support coordinator, you are the first point of contact within the competence center. With your clear understanding of priorities, you review incoming tickets and allocate them to the appropriate sub‑team and the most appropriate resource. You are responsible for: Receiving, triaging, and assigning...
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Business Support Coordinator
il y a 3 jours
Antwerp, Belgique Think Twice Temps pleinBaltic Textile Trading B.V. (Think Twice) is hiring a Business Support Coordinator to support and coordinate our financial, legal, HR, and operational activities across Belgium and the Netherlands. This role is central to the smooth functioning and expansion of our retail operations, including shop openings and ongoing business support. What you'll do...
