Senior Documentation

Role: Senior Documentation & Training Officer - Permanent Opportunity

About the opportunity
TRR is recruiting on behalf of a major European institution for a Senior Documentation and Training Officer to join its corporate IT training and support function. This is a senior position combining technical documentation, IT training, e-learning development and user support , working with corporate applications used within a complex international environment.

You'll work closely with users, business stakeholders, developers, project managers and service teams to ensure applications are properly documented, users are effectively trained, and high-quality support materials are available.

The role:

You will be responsible for:
Designing and delivering online and face-to-face IT training, including practical exercises.
Reviewing and updating training materials following application releases and functional changes.
Creating and maintaining user manuals, FAQs, quick-reference guides, workbooks, tutorials and online help.
Developing accessible web-based documentation and applying appropriate version-control practices.
Providing first- and second-level user and training support.
Investigating user issues and documenting detailed reproduction steps for escalation.
Supporting application and content testing.
Creating and editing professional training videos and screen recordings.
Adding graphics, professional audio, subtitles and captions to training content.
Designing and developing interactive e-learning modules.
Establishing documentation standards, templates and style guides.
Supporting the creation of presentations, reports, statistics and other communications material.
Producing monthly activity reporting.
Working collaboratively within a multicultural and multilingual environment.

Essential experience:
We're looking for candidates with:
10+ years' experience producing IT/user documentation , including manuals, FAQs and user guides.
10+ years' experience providing IT user support.
10+ years' experience delivering IT training.
5+ years' experience developing e-learning content.
2+ years' experience editing voice, video and online training recordings.
2+ years' experience working within a multicultural/international environment.
Strong technical writing and documentation skills.
Excellent presentation and training-delivery skills.
Experience explaining complex technical concepts clearly to different audiences.
Strong user/customer support experience.

Technical skills:
Experience with some or all of the following would be highly advantageous:
Adobe Acrobat, Captivate, InDesign, Illustrator / Photoshop
Articulate / Articulate Storyline
Camtasia
ServiceNow, Jira or similar ticketing/support platforms
Microsoft 365 – particularly Word, PowerPoint, Excel, Teams and SharePoint
Screen recording and video/audio editing
Captioning and accessible content creation
Remote-support tools and basic troubleshooting

Languages:
English – minimum B2
French – minimum B2
Strong verbal communication and clear pronunciation are essential.

Qualifications:
Candidates should meet one of the following:
University degree equivalent to EQF Level 6 , with a minimum of 17 years' professional IT experience ; or
Secondary education diploma giving access to higher education, with a minimum of 22 years' professional IT experience .

Location & working arrangements:
Brussels, Belgium
Primarily remote with one day per month on site
Additional ad-hoc attendance may occasionally be required

Eligibility:
The selected professional must already hold, or be eligible to obtain, an EU-27 security clearance. They will also be required to comply with applicable ethics, confidentiality, data-protection, acceptable-use, and information-security obligations.

Salary / Rate
€40,000–€60,000 , depending on experience and market level.

Interested?
If you're an experienced IT training, documentation and e-learning professional with strong French and English skills and the required EU citizenship, I'd be keen to hear from you.