Customer Relations and Communications Officer

il y a 3 jours

Brainel'Alleud, Wallonie, Belgique Alfa Rom Consulting SRL Temps plein
2 519 7 - Customer Relations and Communications Officer

Period: 836 (start on 2 7 Apr. 2025).

Deadline: 18 Mar. 2025.

Duties/Roles:

  1. Managing and collating customer feedback received through various channels, related to the full range of NIMSC services;
  2. Analysing customer feedback and behaviour to provide recommendations on improving customer satisfaction and engagement;
  3. Collaborating with internal and other NCIA departments to implement customer feedback and improve the customer experience;
  4. Creating reports and presentations on customer feedback trends for management;
  5. Training and guiding staff on how to handle customer feedback in a consistent and helpful manner;
  6. Identifying potential issues and crafting appropriate responses;
  7. Working with NIMSC Senior Management to develop effective communication strategies that actively promote NIMSC and its services;
  8. Assisting in the communication of strategies or messages from Senior Management;
  9. Planning, delivering, and evaluating regular communications across all channels and to all internal and external audiences;
  10. Leading key internal and external communications projects and initiatives, working with key stakeholders;
  11. Planning and managing the design, content, and production of all NIMSC 'marketing' materials;
  12. Collaborating with internal and external departments to develop, manage, and distribute NIMSC-related 'marketing' material;
  13. Working closely with other Agency entities and all internal staff to generate new ideas and strategies;
  14. Ensuring NIMSC communications are consistently on brand and on message;
  15. Building and maintaining the NIMSC image library;
  16. Managing and maintaining the NIMSC Chief Blog;
  17. Working closely with the NIMSC IKM Officer to ensure all content on the NIMSC SharePoint portal is current, accurate, engaging, and informative.

Skills, Knowledge, Experience Required:

Mandatory:

  1. NATO Secret security clearance;
  2. A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline;
  3. Excellent working knowledge of the full Microsoft Office suite and SharePoint;
  4. Prior experience of direct customer interactions, handling inquiries, complaints, and feedback via phone, email, chat, or in person and drafting/providing appropriate feedback;
  5. Familiarity with managing or engaging customers through social media platforms;
  6. Familiarity with promoting services, generating new strategies, and improving visibility both internally and externally;
  7. Experience in Customer Service and Customer Satisfaction processes;
  8. Experience of creating communications content, including photography, video, and blogs that reflect the organization's branding and customer engagement goals;
  9. Experience of managing relationships with internal and external customers;
  10. Proven ability to analyse customer feedback to identify trends and insights that inform strategies for improving satisfaction and engagement;
  11. Experience in planning, delivering, and evaluating communication strategies across multiple channels (email, social media, newsletters) for both internal and external audiences;
  12. Experience in training and guiding staff on best practices for handling customer feedback and ensuring a consistent, customer-focused approach;
  13. Extensive working experience with Customer Relationship Management (CRM) toolsets.
#J-18808-Ljbffr

  • 2627 Customer Relations and Communications Officer

    il y a 3 jours

    Braine-l'Alleud, Wallonie, Belgique Contact One Communications, Inc. Temps plein

    Duties and RoleManaging and collating customer feedback received through various channels, related to the full range of NIMSC servicesAnalysing customer feedback and behaviour to provide recommendations on improving customer satisfaction and engagementCollaborating with internal and other NCIA departments to implement customer feedback and improve the...

  • Customer Relations and Communications Officer

    il y a 1 jour

    Braine-l'Alleud, Wallonie, Belgique Uni Systems Temps plein

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Customer Relations and Communications Offices to join our UniQue team in Braine-L'Alleud, Belgium.What will you be doing in this role?Manage and collate customer feedback from various channels. Analyze customer feedback and...

  • Customer Relations and Communications Officer

    il y a 21 heures

    Braine-l'Alleud, Wallonie, Belgique inSync Staffing Temps plein

    This position requires a NATO Secret security clearance, and candidates must meet the necessary eligibility criteria. Location: Braine-l'Alleud Security Clearance: NATO Secret (required) Contract Length: 5 monthe extendable contract Security Clearance: NATO Secret (required) Key Responsibilities: Customer Relations & Feedback Management Manage and...

  • Customer Relations and Communications Officer

    il y a 2 semaines

    Braine-l'Alleud, Wallonie, Belgique North Atlantic Treaty Organization Temps plein

    NATO - North Atlantic Treaty OrganisationJob Description - Customer Relations and Communications Officer (250085)Primary LocationNATO Communications and Information Agency (NCIA)ScheduleFull-timeApplication Deadline10-Feb-2025, 9:59:00 PMSalary (Pay Basis)Grade NATO Grade G11DescriptionWho we are:For more than 70 years, NATO's mission has been to preserve...

  • Customer Relations and Communications Officer

    il y a 1 jour

    Braine-l'Alleud, Wallonie, Belgique BREVCO Temps plein

    Job Description EXPERIENCE AND EDUCATION:Essential Qualifications/Experience: ·         A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline·         Excellent working knowledge of the full Microsoft Office suite and SharePoint·         Prior experience of direct...

  • Customer Relations and Communications Officer

    il y a 3 jours

    Braine-l'Alleud, Wallonie, Belgique Vector Synergy Temps plein

    Location:Braine- l'Alleud, BelgiumSecurity Clearance:NATO SecretReference No:C0040 41 / Braine- l'AlleudSkills, Knowledge, Experience Required:A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline;Excellent working knowledge of the full Microsoft Office suite and SharePoint;Prior experience of...

  • C004041 Customer Relations and Communications Officer

    il y a 3 jours

    Braine-l'Alleud, Wallonie, Belgique EMW, Inc. Temps plein

    Deadline Date: Tuesday 18 March 2025Requirement Title: Customer Relations and Communications OfficerLocation: Braine-l'Alleud, BelgiumFull time on-site: YesTotal Scope of the request(hours): 836Required Start Date: 27-APR-2025End Contract Date:31-DEC-2025Required Security Clearance: NATO SecretSpecific Working Conditions: Normal Office Environment; Possible...

  • Customer Relations and Communications Officer New Braine l'Alleud, Belgium

    il y a 3 jours

    Braine-l'Alleud, Wallonie, Belgique Spektrum Management Group Temps plein

    Customer Relations and Communications OfficerSpektrum has a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range...

  • communication officer

    il y a 2 semaines

    Braine-l'Alleud, Wallonie, Belgique Heidelbergcement Temps plein

    We are looking for talented people like you to join us With your skills and passion, we have the necessary tools to realize our vision and engagement to sustainable development. This is our absolute priority We consider the fight against climate change to be essential, and we are determined to lead our industry towards carbon neutrality.At Heidelberg...

  • Chief, Executive Portfolio Management

    il y a 2 semaines

    Braine-l'Alleud, Wallonie, Belgique NATO Communications and Information Agency (NCI Agency) Temps plein

    Primary LocationBelgium-Braine l'AlleudNATO BodyNATO Communications and Information Agency (NCIA)ScheduleFull-timeApplication Deadline09-Mar-2025, 11:59:00 PMSalary (Pay Basis)10,742.69GradeNATO Grade G22Who we are:For 75 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and...

  • Service Delivery Manager

    il y a 3 jours

    Braine-l'Alleud, Wallonie, Belgique NATO Communications and Information Agency (NCI Agency) Temps plein

    Primary LocationBelgium-Braine l'AlleudNATO BodyNATO Communications and Information Agency (NCIA)ScheduleFull-timeApplication Deadline17-Mar-2025, 11:59:00 PMSalary (Pay Basis)7,970.25GradeNATO Grade G17For more than 70 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and...

  • communication officer

    il y a 3 jours

    Braine-l'Alleud, Wallonie, Belgique Sagrex Temps plein

    We zijn op zoek naar getalenteerde mensen zoals jij om ons te versterken Met jouw vaardigheden en passie beschikken we over de nodige middelen om onze visie te realiseren en ons in te zetten voor duurzame ontwikkeling. Dit is onze absolute prioriteit Wij beschouwen de strijd tegen klimaatverandering als essentieel en zijn vastbesloten om onze industrie naar...

  • Service Level Manager

    il y a 1 semaine

    Braine-l'Alleud, Wallonie, Belgique NATO Communications and Information Agency (NCI Agency) Temps plein

    Primary LocationBelgium-Braine l'AlleudNATO BodyNATO Communications and Information Agency (NCIA)ScheduleFull-timeApplication Deadline17-Mar-2025, 3:59:00 AMSalary (Pay Basis)6,467.30GradeNATO Grade G15For more than 70 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and...

  • Data Integrity and Quality Culture Specialist

    il y a 2 semaines

    Braine-l'Alleud, Wallonie, Belgique Jefferson Wells Manpower Group Temps plein

    Data Integrity and Quality Culture SpecialistContracting – Walloon BrabantYour responsibilities?As Data Integrity and Quality Culture Specialist, you will be our local expert for Data Integrity and Quality Culture.You willLead the implementation of the data integrity culture and strategy for our site and ensure compliance with global and local regulatory...

  • 2606 Junior Project Manager

    il y a 3 jours

    Braine-l'Alleud, Wallonie, Belgique Contact One Communications, Inc. Temps plein

    Duties and RoleManage projects, typically (but not exclusively) involving the development and implementation of business processes to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, scope and quality.Assume full responsibility for the definition, documentation and...

  • QA Packaging and medical devices Officer

    il y a 3 semaines

    Braine-l'Alleud, Wallonie, Belgique Jefferson Wells Temps plein

    Contracting – Brabant Wallon In collaboration with the appropriate management, the QA Packaging and medical devices Officer is responsible for the implementation and maintenance of an effective quality management system at the company's site: Ensuring that operations related to the packaging of finished pharmaceutical products comply with national and/or...

  • QA Packaging and medical devices Officer

    il y a 3 jours

    Braine-l'Alleud, Wallonie, Belgique CareerWallet Temps plein

    Contracting – Brabant Wallon In collaboration with the appropriate management, the QA Packaging and medical devices Officer is responsible for the implementation and maintenance of an effective quality management system at the company's site: Ensuring that operations related to the packaging of finished pharmaceutical products comply with national and/or...

  • Customer Service Employee Dutch/French

    il y a 3 jours

    Braine-l'Alleud, Wallonie, Belgique Actief Interim Temps plein

    For an international company, specilized in the supply of professionnal and technological tools (aeronautical/automotive/medical and energy sectors). Key Performance Areas Accurately process inquiries andorders received via telephone, mail or digital way to complete the orderentry process. Provide timely response to questions,concerns, and requests...

  • QA Officer

    il y a 1 jour

    Braine-l'Alleud, Wallonie, Belgique UCB Temps plein

    Make your mark for patients We are looking for a  QA Officer – Analytical Services  who is proactive, analytical, and results-driven to join our team at Braine Quality Assurance in our  Braine office, Belgium . About the role As a QA Officer Analytical Services, you will play a crucial role in ensuring the integrity and compliance of...

  • Project Manager

    il y a 1 semaine

    Braine-l'Alleud, Wallonie, Belgique NATO Communications and Information Agency (NCI Agency) Temps plein

    Primary LocationBelgium-Braine l'AlleudNATO BodyNATO Communications and Information Agency (NCIA)ScheduleFull-timeApplication Deadline15-Mar-2025, 3:59:00 AMSalary (Pay Basis)6,467.30GradeNATO Grade G15Who we are:For more than 70 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO...