Computer Support Administrator Lead

il y a 3 semaines

Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

Social network you want to login/join with:

Client:

CACI International Inc

Location:Job Category:

Other

EU work permit required:

Yes

Job Reference:

340d1f431957

Job Views:

5

Posted:

15.02.2025

Expiry Date:

01.04.2025

Job Description:

Computer Support Administrator Lead
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular-Long Term Assignment
Percentage of Travel Required: Up to 10%
Type of Travel: Local

Are you interested in continuing your career in Europe in a mission-focused environment? CACI has established and upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative, and motivated IT Specialists to support enablement of EUCOM's mission objectives.

What You'll Get to Do:

CACI has an excellent opportunity for an experienced, self-directed, Computer Support Administrator, Lead (CSA). This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in SHAPE Belgium.

The Computer Support Administrator, Senior is responsible for maintaining, analyzing, troubleshooting, and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrators. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR). Selected candidates will supervise Computer Support Administrator teams.

More About the Role:

The successful candidate must be able to communicate clearly and succinctly both in writing and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast-paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.

Specifically, the Computer Support Administrator will be responsible for supporting systems and applications on a geographically dispersed Windows 10 Enterprise network. Responsibilities include installing, configuring, and maintaining desktop and laptop PCs, mobile devices, and peripherals, such as printers. Installing and configuring application and operating system software and upgrades. Troubleshooting and resolving complex issues and working with other teams to identify root causes and resolutions. Managing multiple device configurations, including personal device support and configuration. Removing old equipment and performing data migration to new machines. Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs. Analyzing user needs for business applications. Researching alternatives and proposing solutions. Coordinating hardware and software system installations and ensuring specifications are met. Creating and maintaining thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases. Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule. Analyzing and making recommendations for hardware and software standardization. Additionally, the CSA will provide remote support and/or travel to customer sites as required.

You'll Bring These Qualifications:

  • Currently hold an ACTIVE adjudicated Top Secret/SCI Clearance and be able to maintain
  • BA/BS + 5 years recent specialized experience or AA/AS + 7 years recent specialized experience or a major certification + 9 years recent specialized experience or 11 years of recent specialized experience
  • Microsoft Certified Solutions Associate MCSA: Windows 10/Office 365
  • DOD 8570 IAT 2 compliance (CompTIA Security +, Equal or greater)
  • TESA eligibility

These Qualifications Would be Nice to Have:

  • ITIL v3 - Foundation
  • Automation using Microsoft PowerShell, VBScript, or batch files
  • Adaptable to changing circumstances and operational needs
  • Understanding of Department of Defense Military standards
  • Experience working with basic networking to include foundations of Cisco Routers and Switches

What We Can Offer You:

  • We've been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
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