IT - VIP Support Lead (Belgium/Portugal)
il y a 2 semaines
Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
Job overview and responsibilities
We are seeking a dedicated and experienced VIP Support Lead to provide exceptional IT support services to VIP users across our global offices. Reporting directly to the Global Sites IT Services Lead, this role involves managing and delivering personalized IT support to senior executives and other high-profile users, ensuring their technology needs are met with the highest level of service. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to handle sensitive and complex IT issues with discretion and efficiency.
Key Responsibilities:
- VIP IT Support: Deliver personalized and high-quality IT support services to VIP users globally, ensuring their technology needs are met promptly and effectively.
- Relationship Management: Build and maintain strong relationships with VIP users, understanding their unique IT requirements and providing tailored solutions.
- Service Excellence: Ensure the delivery of IT support services meets the highest standards of quality and professionalism. Continuously assess and improve service delivery processes to enhance the VIP user experience.
- Incident Management: Lead the resolution of IT incidents and problems affecting VIP users, minimizing disruptions to their operations. Provide timely and effective communication during critical incidents.
- Technical Expertise: Serve as the technical lead for VIP support initiatives, leveraging deep knowledge of IT systems and solutions to address complex issues.
- Collaboration and Coordination: Work closely with the Global Sites IT Services Lead and other IT support teams to ensure seamless support for VIP users. Align VIP support with global IT strategies and objectives.
- Confidentiality and Security: Handle all VIP support activities with the utmost confidentiality and security. Ensure compliance with relevant regulations and company policies.
Education and experience
- Bachelor's degree in Computer Science, Information Technology, or related field. A Master's degree is a plus.
- Minimum of 8 years of experience in IT support or service management, with at least 3 years in a leadership role managing multi-regional teams.
- Strong technical knowledge of IT infrastructure, systems, and support tools.
- Experience with ITSM frameworks (e.g., ITIL) and service management platforms.
- Proven ability to manage and lead teams in a multicultural and geographically dispersed environment.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to travel internationally as required.
Skills and behavioral competencies
- Result orientation, influence & impact
- Empowerment & accountability
- Team spirit, building relationships, collective accountability
- Strong leadership capability, executing as appropriate in the areas of responsibility
- Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
Language skills
English
What’s in it for the candidate
- Be part of and contribute to a once-in-a-lifetime change journey
- Join a dynamic team that is going to tackle big bets
- Have fun and work at a high pace
- Have a high level of autonomy
About us
Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
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