Creative Operations Manager

SERVICEPLAN GROUP – GREAT PLACE TO WORK IN THE MARKETING SECTOR – IS LOOKING FOR A FULL TIME CREATIVE OPERATIONS MANAGER (F/M/X, employee or freelance contract) We are dedicated to fostering an inclusive workplace where diversity is celebrated and valued. Our workplace is open to individuals of all gender identities, age groups, ethnicities, origins, sexual orientations, parenthood, religious beliefs, disabilities, and backgrounds. #weRESPECT The Serviceplan Group, named Independent Agency Network of the Year 2025 by Ad Age, is dedicated to the entrepreneurial success of its clients and is a market leader in the development and realisation of integrated communication concepts. With our Houses of Communication around the world, we are the only independent agency group to provide all communication services from a single source for the creation of truly integrated concepts: the optimal basis for a BEST BRAND. For us, flexibility, agility, and consideration of the individual needs of our clients always have the highest priority. In addition to Serviceplan, the company brands Plan.Net, Make, and Mediaplus are the foundations of the House of Communication. Our Brussels-based House of Communication (labeled Great Place to Work) is looking for an Creative Operations Manager to join its team of around 120 employees. Key Responsibilities Workflow Management: Develop and implement efficient and streamlined workflows to facilitate the smooth operation of the creative team. Coordinate project timelines, allocate resources, and monitor progress to ensure timely project delivery. Resource Allocation: Assess the creative team's workload and skill sets to assign appropriate resources to each project. Collaborate with client services team and stakeholders to balance workload and ensure optimal resource allocation. Identify external service providers, such as illustrators, photographers, and video production companies, who will be providing material for the campaign. Project Coordination: Serve as the main point of contact for all creative projects. Liaise with internal teams and external suppliers to gather project requirements, provide updates, and manage expectations throughout the project lifecycle. Process Improvement: Continuously evaluate and improve existing processes to enhance team productivity, reduce inefficiencies, and maximize output quality. Identify areas for automation, implement tools, and develop best practices to streamline operations. Creative Reputation Activation: Actively contribute to enhancing our creative reputation by spearheading projects related to advertising, digital and media awards. Budget Management: Collaborate with finance and project management teams to develop and manage the creative department budget. Monitor timesheets, expenses, track project costs, and identify cost-saving opportunities without compromising quality. Team Development: Foster a collaborative and positive work environment that encourages creativity, growth, and innovation. Qualifications and requirements Bachelor's or Master's degree in Business Administration, Project Management, Communications, Marketing, or a related field. 5+ years of experience in creative operations, project management, production, or agency operations, preferably within an advertising, digital, or integrated communications agency. Proven experience managing complex creative workflows, timelines, and multi-disciplinary teams in a fast-paced environment. Strong understanding of creative processes across advertising, digital, content, media, and production. Solid financial acumen, with experience in budget planning, cost tracking, timesheet monitoring, and identifying efficiencies without compromising creative quality. Hands-on experience with project management and workflow tools A collaborative leadership style, able to foster trust, structure, and motivation within creative teams. Interest in creativity, innovation, and the advertising industry, with a willingness to actively support award initiatives and creative reputation building. Fluency in French and Dutch with good knowledge of English. What we offer you Onboarding: welcome round, onboarding days, breakfast, or lunch for newcomers - we ensure your perfect start. Further training: your development is important to us. Whether through our internal campus training program, language courses or regular coaching - we will keep you up to date Flexibility: with flexible working hours and mobile office, you can adapt your job to your life - and not the other way around. Fun: if you work, you must take a break from time to time. Whether partying or working out - with us you have plenty of opportunities through regular after-work events and sponsored fitness programs. Transformation: we face the challenges of the future and design our company for the new world of work. On this learning journey, you can help advance our development, contribute ideas, and take on responsibility. Internationality: as an internationally active group, you have the opportunity with us to network and exchange ideas with colleagues from a wide variety of disciplines from all over the world. Diversity: we want to work in a diverse and inclusive environment and treat all our current and future colleagues with the utmost respect - which, after all, is the only way to foster innovation, creativity, and variety. Together, we are committed to providing an unbiased, tolerant, and equal opportunity workplace for all colleagues always. Discrimination of any kind has no place in our company. For more info, check out our webiste Pet friendly: our agency loves pets, and they are more than welcome in our House of Communication. Work environment: our agency is located in a picturesque brick house with a garden in Woluwe-Saint-Pierre. The workspace is made of a staircase leading to open space offices that foster collaboration, as well as meeting rooms and bubbles for focused work. We have a homey kitchen where you can prepare your lunch and enjoy fresh fruits, coffee, and tea daily.