IT Support Technician

Do you want to be the face of IT at an international airport site, in a demanding operational environment?

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Joining SAL International

at Liège Airport

means ensuring, day in and day out, the continuity of IT services for a multilingual organisation at the heart of logistics and airport operations.
As part of its growth, SAL International is looking for an L1 IT Support Technician – Resident Engineer based in Liège.
WHY JOIN SAL INTERNATIONAL?
SAL International is an international player in airport handling and logistics. What you will find there:
A dynamic, operational environment at the heart of Liège Airport
An international and multilingual setting
An autonomous role: you are the site's IT point of reference
A solid structure, backed by central IT teams (L2/L3, infrastructure, network, security
Functieomschrijving

As L1 Resident Engineer, you are the first point of contact for all IT incidents and requests on site. You combine deskside support and helpdesk.
User support
Provide Level 1 IT support, on site and remotely, to employees at the Liège site
Diagnose and resolve common incidents: laptops, desktops, monitors, docking stations, printers, headsets and peripherals
Support Windows 10/11 and Microsoft 365 environments (Outlook, Teams, Word, Excel, PowerPoint, OneDrive), as well as basic application support
Resolve basic connectivity issues (LAN, Wi-Fi, VPN)
Support meeting rooms and videoconferencing equipment (Teams, cameras, microphones, screens)
Access and security
Manage access: accounts, password resets, MFA and authentication, in line with security procedures
Apply IT security policies and immediately report any suspicious incident (phishing, malware, unauthorised access)
Hardware and lifecycle
Install, configure and prepare IT equipment (PCs, iOS/Android mobile devices, peripherals)
Handle IT onboarding and offboarding of employees (workstation preparation, handover and collection of equipment, access rights)
Keep the IT inventory up to date and coordinate replacements, warranties, repairs and disposals
Tickets, escalation and coordination
Log, prioritise, track and close tickets in the ITSM tool (ServiceNow, Jira Service Management...)
Escalate complex incidents to L2/L3 teams with a full diagnosis, and follow them up in line with SLAs
Act as the link with central IT teams, service providers and external suppliers
Inform local management of major incidents or service interruptions
Contribute to IT documentation (knowledge base, procedures, troubleshooting guides)
You are not just a ticket-taker: you are the local IT point of reference and help ensure the continuity of the site's IT services.
THE TEAM & THE MANAGER
Based at the Liège office, you report directly to the Station Manager, Pierre Jeurissen. You work closely with SAL International's IT teams in Belgium and Saudi Arabia.
Profiel

Essential
Bachelor's degree or equivalent technical qualification in IT
At least 2 years' experience in helpdesk, service desk, desktop support or field support
Fluent French and English, both spoken and written
Strong command of Windows 10/11 and Microsoft 365; basic knowledge of Active Directory / Entra ID (Azure AD) and MFA
Basic knowledge of networking (TCP/IP, DNS, DHCP) and cybersecurity
Assets
Knowledge of Arabic
Experience as a Resident Engineer / Onsite Support Engineer
Experience in the aviation or logistics sector, in an international environment
IT certifications (CompTIA A , ITIL Foundation, Microsoft...)
Soft skills
Customer focus and service mindset
Autonomy and rigour in incident management
Clear communication with non-technical users
Hands-on, proactive attitude
Aanbod

WORKING HOURS & CONDITIONS
Full-time, 100% on site in Liège
Monday to Friday, flexible hours: start between 8:00 and 9:00, finish between 16:00 and 17:00
On-call availability for P1 priority incidents
WHAT SAL INTERNATIONAL OFFERS YOU
A full-time permanent contract with an attractive package, including:
White-collar employee status (Joint Committee 226)
± 30 days of leave (20 statutory days 6 working-time reduction days 3 sector days 1 regional day)
Meal vouchers and eco-vouchers
Hospitalisation insurance and group insurance
RECRUITMENT PROCESS
A fast and transparent process:
An initial conversation with Alexandre, from Profile Group
An on-site interview with Delphine (Senior HRBP) and Pierre (Station Manager)
A final interview with SAL International's IT team
Quick feedback at every stage.
Want to become the IT point of reference at an international airport site? Apply now.
This recruitment is conducted exclusively