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Servicedesk Engineer
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Are you passionate about IT and ready to make an impact? Our client is looking for a Service Desk Engineer to provide top-notch support for internal employees. In this role, you'll ensure a seamless IT experience, support a variety of tools and devices, and contribute to optimizing IT services.
Responsibilities- First-line support: Address and resolve technical and functional issues for internal users by following established procedures and service agreements. Actions may include remote desktop support or other troubleshooting techniques.
- Device management: Install and configure workstations, smartphones, and tablets for new employees. Perform updates and configurations for existing tools and applications.
- Ticketing and follow-up: Log all incidents, track tickets from start to resolution, and escalate to other teams when necessary.
- Collaboration and documentation: Work closely with other departments to support IT Service Desk projects. This includes drafting communications, preparing implementation plans, and documenting processes.
- A bachelor's degree in IT, Multimedia, or Communication, with a strong affinity for IT.
- Solid knowledge of Microsoft Workplace tools (e.g., Active Directory, Office 365, Software Center). Prior experience in a Helpdesk or Service Desk environment is essential.
- Analytical and eager to dive into technical and functional problems, while proactively sharing knowledge with colleagues.
- Customer-focused: You are empathetic, patient, and take satisfaction in delivering excellent service.
- Resilient under pressure: You can handle peak moments calmly, prioritize tasks effectively, and maintain attention to procedures and ticket management.
- Fluent in Dutch and French.
