Family Service Counselor

Why Work for Forest Lawn Cemetery & Mausoleum ?

Service

- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.

- Work with leading experts in the funeral and cemetery profession.

Benefits

- Financial assistant programs encouraging employees through education and development in industry related subjects.

- Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate lifes challenges.

- Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.

- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.

- Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

- We value honesty, courage, integrity, ethical behavior and the development of personal growth.

- We are rooted in the communities to provide a personal touch to every family we serve.

- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Compensation

- Eligibility for base hourly pay, plus commissions earned, and incentive potential based on achievement of performance-based goals.

Summary/Objective

This position will be responsible for establishing a professional relationship with the client families to ensure all needs are met at the time of need or on a pre-need basis and all options pertaining to interment, cemetery property, and related merchandise and services exceeds the families expectations.

Essential Functions

- Performs duties in a professional and caring manner with personal appearance, honesty, integrity and ethical business acumen.

- Provides tours and guides families to the cemetery lot location.

- Builds relationships, ensures excellent service and develops potential referrals while attending services and visitations for client families; schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.

- Ensures compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process and conducting random audits.

- Maintains strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents and payments to the Business Office.

- Reports to the Sales Manager all progress, completes and submits all required reports timely.

- Actively pursues the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services and the benefits of pre-need arranging at business locations, client family homes and public community events.

- Sustains positive communication and cooperation with all funeral homes, departments and team members to ensure a service that exceeds the family expectations.

- Consistently meets or exceeds company standards in revenue generation to maintain employment and benefits eligibility status.

- Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional related information.

- Participates in all required specific location and company training initiatives.

- Identifies and responds to all hazards at location and on grounds.

- Performs other duties as assigned.

Competencies

- Communication Proficiency.

- Teamwork Orientation.

- Detail Orientation.

- Thoroughness.

- Customer Service Orientation.

- Time Management.

Required Education, Experience, Certifications and Licensure

- Four-year degree or equivalent combination of education, training and experience preferred.

- Prefer college degree or some college required.

- Proven track record of success in outside sales production strongly preferred.

- May require the possession (or ability to obtain) an insurance license as required by applicable state law.

- Valid state issued drivers license in good standing and acceptable driving record.

Additional Eligibility Qualifications

- Ability to read, write and speak English fluently. Bilingual is a plus.

- Attend and perform work in a professional and courteous manner in accordance with the employers requirements.

- Demonstrated willingness to participate in growing