Collections Specialist

Join our team and help shape the future of Collections and Recoveries.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

We're looking for an experienced Collections Specialist / Coordinator to manage complex collections and recovery cases while supporting colleagues and driving continuous improvement within our Collections team. This is a key individual contributor role, combining operational expertise, stakeholder management, and a customer-focused approach.

What you'll do

• Manage complex collections and recovery cases from start to finish.
• Determine the appropriate course of action for delinquent accounts, including contract terminations and the engagement of external partners.
• Work closely with lawyers, private investigators, and other external stakeholders.
• Coordinate vehicle recoveries with internal teams and external partners.
• Monitor workload and case progress, providing guidance and operational support to colleagues.
• Build strong relationships across Collections, Credit, Customer Care, and other business functions.
• Prepare reports and insights for the Credit Committee and senior management.
• Identify opportunities to improve processes, efficiency, and customer experience.
• Ensure policies, procedures, and best practices are consistently applied and regularly reviewed.

What we're looking for

• Bachelor's degree in Finance, Accounting, Economics, or a related field
• FSMA accredited
• 5+ years' experience in collections and recoveries, ideally within leasing, banking, or financial services
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and negotiation skills
• Customer-focused mindset with the ability to balance customer outcomes and business risk
• Proficiency in MS Office, particularly Excel and Word
• Languages:
• Dutch – C1 minimum
• French – C1 minimum
• English – B2 or higher

Why join us?

At TFS, you'll be part of a collaborative team where your expertise truly makes a difference. xlxgzvr You'll have the opportunity to influence processes, work with a wide range of stakeholders, and contribute to delivering excellent customer and business outcomes.