Infra/Support Engineer

il y a 6 jours


Bruxelles, Région de Bruxelles, Belgique OneSource Consulting Temps plein

Job Title: Support/Infra Engineer

Duration: ASAP to 31/12/2025

Location: 2480 Dessel, Belgium (Hybrid)

Language: Dutch

Job Description

As a Support/Infra Engineer, you are the vital link between the service desk and technical teams, ensuring exceptional service while maintaining a secure, stable IT environment. The role is based on-site in Dessel, with occasional teleworking options.

Core Responsibilities

Service:

Provide second-line support for complex IT issues unresolved by first-line teams.

Day-to-Day Management:

Monitor and maintain networks, servers, and platforms to ensure continuity and security.

Optimization:

Collaborate on proposals and implement configurations to improve the IT environment.

Team Collaboration:

Work effectively in a team or independently, prioritizing structured and flexible execution.

Customer-Oriented Approach:

Communicate, empathize with users, and prioritize internal customer needs.

Alignment with Core Values:

Adhere to values of safety, responsibility, reliability, and cooperation.

Required Skills

  • Expertise in networking (WAN, LAN, VPN, 802.1X, firewall) and system management (Windows, Linux, Active Directory, M365, virtualization, storage).
  • Experience with workstations, servers, peripherals, and software installations/upgrades.
  • Proficiency in Cybersecurity best practices (e.g., patch management, endpoint security).
  • Knowledge of PowerShell scripting for task automation.

Customer & Service Orientation

  • Excellent communication and ability to explain technical concepts to non-technical users.
  • Customer-focused thinking, with the ability to prioritize and remain calm under pressure.

Analytical & Problem-Solving

  • Root-cause analysis expertise and a proactive, out-of-the-box approach to solutions.

Collaboration & Documentation

  • Effective collaboration with engineering teams and departments.
  • Skilled in maintaining IT process documentation in ticketing systems.

Monitoring & Proactive Management

  • Familiarity with system/network monitoring tools.
  • Competence in analyzing logs (Windows Event Viewer, Syslog, etc.) to detect and prevent issues.
  • Performance monitoring and capacity planning.

Skills

  • Cyber security
  • Firewall
  • Networks

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