Field Application Engineer
il y a 3 semaines
For our Leuven offices, we are looking for highly qualified and motivated professionals like you. If you think you have what it takes to keep Septentrio firmly in Pole Position, get in touch.
We need you for the position of
Field Application Engineer
The Job
The Field Application Engineer will support the Regional Sales Managers of the EMEA region, complementing the commercial pre-sales process with their technical expertise of the complete Septentrio portfolio. The role requires a good understanding of a range of applications relying on high-end GNSS, INS, and timing solutions. This includes guiding our customers from product evaluation to system and OEM integration until delivery of the final product. Pre-sales support may be provided both remotely (office/home) and on-site at the customers' premises. In addition, the FAE will establish and maintain productive business relationships with key stakeholders, both external and internal.
Your Mission
You will handle after-sales tech support cases raised by customers in your appointed geographical area, troubleshooting and resolving issues to ensure customer satisfaction using Septentrio products.
You will need to be fluent in Septentrio's technology, including on-receiver web UI, command interfaces, GNSS/INS data analysis, and post-processing software tools. Collaboration with Regional Sales Managers on pre-sales activities is essential, where you will own the technical relationship while the RSM manages the commercial aspect. You will also work closely with the ASG team and global FAE teams for technical support issues and escalations, and provide customer feedback to product management and ASG.
Keeping your knowledge up to date with support from both the 2nd line support team and other FAE team members is crucial to provide accurate and current information to customers. You will address specific customer technical needs by:
- Integration assistance, organizing training sessions
- Supporting performance testing to define the optimal solution using Septentrio's products.
Your Qualifications
We are looking for someone with 1-5 years' experience as a technical GNSS end-user and/or application & electronics integrator who is also comfortable working with a wide range of technologies, software, and applications.
Next to that, we're looking for:
- Excellent communication skills are required as you will be the first point of contact for key customers. You're fluent in English, additional languages are a plus.
- You should be customer-oriented, solution-focused, and able to engage within the EMEA FAE team.
- Assertiveness and the ability to take ownership of technical issues are important.
- Specific knowledge of timing solutions, ROS, autopilots, Electronics schematics, etc. is an asset.
- You should be able to work from the head office in Leuven, BE, and be available to travel to customers and expositions.
- MSc/BSc in Computer/Electrical/Industrial/Geomatics Engineering, Physics, or equivalent is required.
Our Offer
In exchange for your talent, we offer a very competitive compensation package in a top-notch high-tech, international working environment. At Septentrio you'll have room to grow, both personally and professionally. Our on-boarding plan is legendary, and our homework policy is family-friendly. In order to have you at the top of your game, we'll also provide a 6-month extensive training about our products and applications, after which you'll join our Sales Team in Leuven and be in full command of your responsibilities.
So get in touch and help us shoot for the moon, the stars and beyond.
We're looking for your talent and your ambitions to keep aiming for the stars.Apply nowFirst Name
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By submitting your application you agree to the processing of your personal data by Septentrio, for the specific job opportunity that you have applied to in accordance with the privacy policy: www.septentrio.com/en/terms-conditions/privacy *
I want Septentrio to contact me for future job opportunities and agree to the processing of my personal data by Septentrio for such purpose in accordance with the privacy policy: www.septentrio.com/en/terms-conditions/privacy *
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