Chief Operating Officer
il y a 4 semaines
Tapio is a rapidly growing climate tech start-up located in the heart of Brussels. We are dedicated to empowering companies to take meaningful action against climate change by providing them with cutting-edge carbon assessment platforms and expertise. Our team is passionate about accelerating the global transition to a sustainable future, and we're looking for a talented Chief Operating Officer to join us in this mission.
Position OverviewAs the COO, you will play a crucial role in shaping Tapio's operational strategy and driving the company's growth.
You'll be leading our operations team.
Working closely with the CEO and the rest of the top managers, you will oversee all aspects of service delivery, collaborating closely with the product team and the sales team to ensure top-notch delivery and execution. This role demands a blend of execution and operational excellence, climate expertise, leadership acumen, and strategic foresight.
KPIs include operational efficiency, team growth, service quality, client satisfaction, market expansion, partners activation, knowledge management and process improvement.
Responsibilities- Lead and mentor a team of experts, fostering a culture of excellence, collaboration, and innovation.
- Build and scale the services team, ensuring they can deliver high-quality carbon consultancy and support to Tapio's growing client and partner base.
- Focusing on 3 verticals: clients, partners and product.
- Operational Strategy
- Develop and execute Tapio's operational strategy, aligning with the overall objectives of business growth, international expansion, and sales via partners.
- Engage with market dynamics and sustainability industry trends to optimize service offerings and expand into new markets.
- Collaborate with the product and sales teams to prioritize features, enhance offerings, and ensure seamless client onboarding and support.
- Client & Partner Support
- Support the sales team in onboarding partners and expanding the client base, particularly with larger enterprises.
- Establish dedicated support channels for partners, ensuring timely and effective communication.
- International Expansion
- Adapt operational processes and frameworks to meet the demands of new markets and larger enterprises.
- Ensure operational scalability and efficiency as the company grows its global presence.
- Operational Excellence
- Drive continuous improvement of consulting processes and innovation, ensuring Tapio remains at the forefront of carbon management and sustainability practices, and enhancing client satisfaction.
- Oversee the development of educational tools and resources, such as (e)learning modules, user guides, and partner playbooks.
- Maintain high standards of data quality, ensuring that Tapio's tools and databases are accurate, up-to-date, and reliable.
What we are looking for
- Master's degree in Business Administration or equivalent in a related field;
- Minimum of 10 years of experience in a senior leadership & operational role;
- Strong communication skills in French, Dutch and English is required.
- Proven track record in leading and scaling teams, particularly in a fast-paced, dynamic environment;
- Experience in international expansion and operational process optimization;
- Excellent leadership, strategic thinking, and problem-solving skills;
- Strong background in climate change and sustainability, with expertise in understanding and reducing emissions, e.g., calculating and reducing greenhouse gas emissions, including carbon reporting (GHG protocol), Life Cycle Assessment (Simapro or other), and SBTs.
We'd love to hear from you if you …
- Have a collaborative mindset with a proactive approach to problem-solving;
- Are a born leader with a passion for building and scaling teams;
- Have the ability to think creatively and strategically in a rapidly changing environment;
- Are an endless learner, eager to always push further;
- Are open-minded and possess a great sense of humor;
- Have a passion for climate action and sustainability initiatives;
- Competitive salary with performance-based incentives (based on team performance) + advantages:
- Home office, internet, and phone allowances;
- Representation allowances;
- Home – Office transport;
- Meal vouchers;
- Eco-vouchers;
- 20 days of ordinary leave and 5 days of extra-legal leave.
- Comprehensive medical and hospitalization insurance coverage through Alan Delight+;
- Flexible working hours and homeworking, balance between our professional and private lives is essential to us;
- Autonomy, responsibility, career development boost, and training;
- Vibrant work environment located in central Brussels: Avenue Louise 251 (with a beautiful view);
- Joining a young and passionate team who loves big challenges and having fun;
- Weekly team lunches and frequent after-works;
- Meeting some of the most exciting and promising climate solutions.
If you're ready to make a meaningful impact in the fight against climate change and possess the skills and experience outlined above, we'd love to hear from you
- Step 5: Meet the Managing Team – A 2-hour interview onsite
Join us on this exciting journey to create a more sustainable future
Tapio values diversity and inclusivity, and we welcome applications from candidates of all backgrounds and experiences. Thank you for considering joining our team
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