Field Service Manager
il y a 3 semaines
Job Title: Field Service Manager Rate: Competitive in line with skills / experience Type: Permanent My client a global organization currently seek an experienced Field Service Manager to lead and manage field service operations across Belgium. This is a key leadership role focused on driving excellence in service delivery, ensuring customer satisfaction, and aligning field service activities with strategic business goals. You will lead a team of skilled field service technicians while working cross-functionally to maintain and elevate service quality standards. Key Responsibilities: Leadership & Team Management Lead, mentor, and develop a team of field service technicians to achieve performance objectives. Foster a culture of continuous improvement, high performance, and customer-centricity. Oversee recruitment, training, and professional development initiatives. Implement Daily Management and Problem Solving practices as part of ongoing LEAN transformation efforts. Service Delivery & Customer Satisfaction Ensure efficient delivery of field services, including installation, maintenance, troubleshooting, and repairs. Develop strategies to improve response times, service quality, and customer satisfaction. Resolve complex customer issues promptly and maintain high standards of service delivery. Operational Excellence Manage the field service budget and allocate resources efficiently. Optimize field service processes to enhance productivity and reduce costs. Collaborate with product management, sales, and support teams to ensure smooth execution of service contracts. Strategic Planning & Reporting Develop and execute strategies to drive growth and performance of field service operations. Analyze performance data and provide actionable insights to senior management. Stay informed on emerging trends and technologies to maintain competitive service offerings. Compliance & Quality Assurance Ensure compliance with industry regulations, safety standards, and company policies. Maintain high standards of quality control across all service activities. Qualifications & Experience: Bachelor's degree in Engineering, Business Administration, or related field (Master's preferred). Minimum 5 years of experience in field service management, leading technical teams. Strong understanding of technical service delivery, preferably in healthcare, life sciences, or related industries. Proven experience in managing complex service operations, customer relations, and cross-functional collaboration. Exceptional leadership, communication, problem-solving, and interpersonal skills. Experience managing budgets, timelines, and operational goals. Proficiency with service management software and tools. Willingness to travel as needed to oversee field operations. Interested? Apply now for immediate consideration or contact Michael Owusu-Ansah on +44 203 928 6631 – mowusu-ansah@planet-pharma.co.uk We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Planet Pharma is an Employment Business providing Global Staffing services.
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Business Transformation Consultant
il y a 2 semaines
Laeken, Belgique Field Service in Motion Temps plein(clients in Belgium & in Europe) | Hybrid (remote and on-site) | 8 to 10 years of experience | French and English speaking) | Freelance We are a fast-growing consulting company. Our expertise lies in supporting Field Services Operations through consulting in digital transformation. In short, we help transform traditional operations into a smart,...
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Business Transformation Consultant
il y a 2 semaines
Laeken, Belgique Field Service in Motion Temps plein(clients in Belgium & in Europe) | Hybrid (remote and on-site) | 8 to 10 years of experience | French and English speaking) | Freelance We are a fast-growing consulting company. Our expertise lies in supporting Field Services Operations through consulting in digital transformation. In short, we help transform traditional operations into a smart,...
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Field Service Manager
il y a 3 semaines
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il y a 3 semaines
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il y a 3 semaines
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il y a 4 semaines
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Il y a 43 minutes
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il y a 2 semaines
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