Senior Sap Support Logistic

il y a 3 semaines

Gent, Flandre, Belgique TN Belgium Temps plein

Social network you want to login/join with:

col-narrow-left

Client:

SOA People

Location:

Waver (Belgium) or Lyon (France)

Job Category:

Other

EU work permit required:

Yes

Job Reference:

34fb0612ae39

Job Views:

2

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

The role

  • You daily execute second- and third-line remote support interventions in SAP for a number of customers: issue solving, realizing changes, assisting key-users.
  • The product range to support for our customers implies SAP ECC suite, SAP S/4HANA environments and SAP add-on products developed by SOA People.
  • You interact with SAP AG to tackle customer issues in the standard product, in line with the SAP License Maintenance contract in place.
  • For our SAP add-on products, you interact with the SOA People product development team to discuss customer issue solutions or demands for future extensions.
  • You provide additional RTS services to our customers: occasional on-site meetings or workshops with customers, functional assistance during a planned go-live, mini-projects to extend the functionality of an implementation.
  • You have full responsibility over the topics you are dealing with, in defining the functional solution, in the implementation and in the surrounding cooperation with the involved customers.
  • You pro-actively communicate about the status and result of your work with all stakeholders: customers, service desk coordinator, colleague consultants, service delivery managers, RTS management.
  • In case of operational issues, you escalate the matter internally to the service desk coordinator.

If you believe you have what it takes, then this could be a great way to progress your career into something truly special.

Key abilities

  • You are very customer and service oriented, meticulous and punctual in your communication to customers.
  • You like to work in a support environment, where operating procedures, request priorities and SLA agreements are important drivers of your daily activities.
  • You constantly focus on the quality of your work.
  • You take a pragmatic approach to define working solutions in systems where you are not fully familiar with.
  • As a senior consultant, you have experience in guiding a small team of three to four more junior colleagues in the successful handling of their support own requests.
  • You have at least 5 years' experience as an SAP logistics consultant in (parallel) missions for different customers.
  • As a consequence, you have in-depth knowledge on base SAP modules like SD, MM, LE. You also have very good knowledge about the information exchange between these SAP modules and the SAP FI/CO environment.
  • You have good knowledge on quite some other industry related modules or domains: PP, (E)WM, PM, CS, QM, MDM, SRM, Intrastat, …
  • You are skilled in ECC and S/4HANA (private/public) cloud environments.
  • You understand ABAP (OO), so you can easily cooperate with technical consultants in e.g. a debugging session.
  • Functional experience with SolMan on service desk and CRM modules is a strong asset.
  • You communicate fluently in French and English, both orally and in writing. Good knowledge of Dutch is a strong asset.
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