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Customer Support Engineer

Il y a 4 mois

Nieuwpoort, Belgique CTRL-F Temps plein
Bedrijfsomschrijving

A machine builder specializing in high-end systemsfor the food industry is seeking a Customer SupportEngineer.

The company is located in WestFlanders.

Functieomschrijving

You will join the team responsible for technicalcustomer service and spare parts. 

In thisposition, customer satisfaction is key, and you will have extensivecustomer contact.


Moredetailed: 

  • You will supportcustomers with their technical support questions, drawing on yourexpertise and after completing an initial training period providedby the company.
  • You help them order the rightparts for the machines. 
  • Once you haveidentified the appropriate part, you prepare thequotation. 
  • You ensure that the spareparts are ready on time and arrange suitable (urgent) shipping forcustomers worldwide. 
  • This role alsoinvolves handling associated administrative tasks, such aspreparing transport and customs documents.
  • Inconsultation with the team, you will handle incoming warrantyclaims and work together to find a customer-friendlysolution.

Functie-eisen

Weare looking for a technical profile with a strong focus on customersatisfaction.

In this job, you will haveextensive contact with customers locatedworldwide.


  • You have a bachelor's degree ina technical field, ideally in electromechanics or equivalentthrough experience.
  • Reading technical planscomes naturally to you.
  • Basic knowledge ofSolidWorks, E-plan, and/or AutoCAD is aplus.
  • Familiarity with programming (Siemens orAllen Bradley) is recommended.
  • Experience incustomer service is considered highlyadvantageous.
  • You possess strong communicationskills and prioritize customersatisfaction.
  • You excel in problem-solving andmultitasking.
  • Proficiency in English, Dutch,and/or French is crucial for thisrole.
  • Customer focus is your toppriority

Arbeidsvoorwaarden

You will join a market leader that operatesinternationally and offers high-techsolutions.

They will offer you a varied technicaljob with customer interaction in an internationalcontext.

Enjoy a pleasant working atmosphere withgreat colleagues.

Internal training will beprovided.

Based on your expertise, knowledge, andexperience, you will be offered an attractive salary packagecomplemented by fringe benefits.