Technical Writer 3/ Belgium

il y a 1 semaine


Bruxelles, Région de Bruxelles, Belgique Gemmaone Temps plein

Work model: HYBRID (2 to 3 days per week onsite in Brussels)

Temporary employment: PROJECT-BASED CONTRACT (Contract for one year with the possibility of extension, the date is a forecast)

Your role:

As a documentation and training expert, your primary responsibility is to craft precise and accurate technical documents, prepare and provide training and follow-up on quality of service delivery. You will collaborate closely with our IT experts to understand intricate technical concepts and translate them into easily understandable documents.

Description of tasks:

  • Create, review, and maintain high-quality technical documents, including templates, User Guides, SOPs, SDPs, knowledge base articles, and troubleshooting guides.
  • Simplify complex technical information to ensure accessibility and ease of use for target audiences.
  • Edit and revise documentation for clarity, consistency, and accuracy, following established style guidelines and standards.
  • Assess impact of changes, activities and incidents on documentation and lead review and updates of impacted documents.
  • Format and structure documentation to improve readability and user-friendliness.
  • Conduct regular checks on documents to ensure compliance with content standards, terminology, and naming conventions, as well as accuracy and currency.
  • Prepare training materials for internal users.
  • Provide training and support to front office and back-office agents.
  • Provide guidance and assistance on documentation best practices and standards.
  • Perform quality checks on activity deliverables (RFC, SOP, SDP, Project, …).
  • Identify areas of improvement and lead corrective actions through feedback and training.
  • Report specific quality control in coordination with the quality team.
  • Review quality processes based on results and lessons learned.

Your profile:

  • Bachelor's degree in information technology, or related field (Master's degree preferred).
  • Minimum of 5 years of experience in IT Support Services or back-office activities.
  • Minimum of 3 years of experience with IT documentation tools such as ServiceNow, Confluence, and SharePoint.
  • Experience as a trainer, quality coordinator, or knowledge coordinator is an asset.
  • Strong knowledge of IT terminology and concepts, facilitating quick comprehension of complex technical information.
  • Proficiency in spoken and written English is required; French is an asset.

If you're interested in this role, apply via e-mail: jobs@gemmaone.com to forward an up-to-date copy of your CV. Please, attach your CV in English.

Advertisement published by Gemma Invest Sp. z o.o., an employment agency registered in KRAZ under no. 27681.

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