Technical Support Engineer
Il y a 2 heures
Jette, Brussels, Belgique
Socomec Group
Temps plein
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Responsibilities
- Provide technical and commercial support to customers and sales colleagues.
- Analyze and qualify customer requirements and identify the most appropriate Socomec solutions.
- Advise customers on both standard and customized technical solutions.
- Promote Socomec products, solutions and value‑added services.
- Defend and present technical solutions to customers through technical discussions, feasibility studies and presentations.
- Manage customer opportunities from initial qualification through offer submission and handover.
- Build and manage technical and commercial proposals in line with customer requirements and company policies.
- Identify new opportunities within existing customer accounts.
- Support pricing strategies and commercial negotiations.
- Maintain and update business opportunities within Salesforce CRM.
- Contribute to achieving sales growth and conversion targets.
- Work closely with sales, product management, technical experts and other internal stakeholders.
- Lead or support cross‑functional improvement initiatives and projects.
- Contribute to continuous improvement and innovation activities.
- Ensure high‑quality customer follow‑up and proactive communication.
Requirements
- Bachelor’s or Master’s degree in Electrical Engineering, Electrotechnics or a related technical field.
- Minimum 5 years of professional experience in a technical sales support, application engineering, field service or similar customer‑facing role.
- Experience in electrical power distribution, switching, monitoring or energy management solutions is highly desirable.
- Familiarity with CRM and ERP systems.
- Advanced knowledge of Microsoft Office tools.
- Fluent Dutch (Flemish)
- Fluent French
- Good working knowledge of English
Core Competencies
Demonstrates expertise in technical sales support and application engineering, with a strong focus on customer requirements analysis and tailored solutions. Proficient in managing customer opportunities and driving sales growth through effective communication and collaboration.