International Customer Support Advisor | NL-FR-DUI-ENG
il y a 2 semaines
Ben jij een geboren probleemoplosser met een passie voor klanttevredenheid?
Wil je werken in een internationale omgeving waar geen dag hetzelfde is?
Dan hebben wij de perfecte uitdaging voor jou Bij Volvo zijn ze op zoek naar een enthousiaste klantenservice medewerker die hun Benelux-team wil versterken en bijdragen aan hun missie om voertuigen snel en efficiënt weer op de weg te krijgen.
Jouw taken:
- Eerstelijns ondersteuning bieden bij internationale pechgevallen: Waar de klanten zich ook bevinden in Europa, jij staat klaar om hen te helpen en hun zorgen weg te nemen.
- Regelmatig contact houden met dealers en klanten: Zodat iedereen altijd op de hoogte is van de voortgang van de reparaties.
- Samenwerken in een toegewijd team: Je maakt deel uit van een hecht team dat zich 24/7 inzet om onze klanten optimaal te ondersteunen.
Profiel- Bachelor denkniveau.
- Vloeiend in Nederlands, Engels, Frans & Duits (minimaal B2-niveau).
- Flexibel in werktijden: Werken in een volcontinu systeem is voor jou geen probleem; je geniet juist van de variatie.
- Rijbewijs B: Je moet zelfstandig naar het bedrijf kunnen komen.
- Eerste ervaring binnen customer service.AanbodVast contract bepaalde duur (geen interim contract, wél Volvo Contract).
- Werktijden: 7.5 uur per dag, 37.5 uur per week.
- Volcontinu uurrooster met rotatie van weekends en nachtshiften om de 6 tot 8 weken.
- Thuiswerkbeleid: 50% na opleidingsperiode.
- Vakantiedagen: 20 dagen.
- Competitief salaris aangevuld met extralegale voordelen:
*Maaltijdcheques
*Shiftpremie
*Bedrijfsrestaurant aan democratische prijzen
*Gsm + Laptop
*Ecocheques
- Huisvesting bij verhuizing voor 1 maand.
- Sollicitatieprocedure:
*Gesprek met recruiter Adecco (screening)
*Teamsgesprek met recruiter Volvo
*Gesprek met afdeling (talencheck)
*Teamsgesprek met teammanager
*Loonvoorstel
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