Front desk manager, Flemish Brabant

il y a 4 jours


Leuven, Flandre, Belgique TN Belgium Temps plein

Voor onze klant actief in de verhuur van luxueuze verblijven zijn wij op zoek naar een Front desk manager. Vind jij het fijn om gasten een ontspannende ervaring te bieden tijdens hun verblijf? Dan is deze vacature mogelijk echt iets voor jou.

Jouw takenpakket:

  1. Je optimaliseert de receptiewerkstroom en je bewaakt de te volgen procedure.
  2. Je registreert de inkomende reservaties en je actualiseert de bezetting van de studio's.
  3. Je informeert gasten over de diensten waar ze gebruik van kunnen maken.
  4. Je polst naar de tevredenheid van de gasten tijdens hun verblijf en behandelt mogelijke klachten.
  5. Je voert regelmatige kwaliteitscontroles uit en coördineert de oplossingen.
  6. Je zorgt voor het vlotte afhandeling van alle bijhorende administratie, facturatie en betalingen.

Herken jij je helemaal in dit profiel? Aarzel niet langer en solliciteer vandaag nog.

Vereisten:

  1. Je spreekt vlot Nederlands, Frans en Engels.
  2. Je kan snel in de vestiging geraken na een noodoproep.
  3. Je ziet werk liggen en neemt initiatief.
  4. Je bent flexibel en een aantal dagen per week de late shift tussen 13u en 20u30 vormt voor jou geen probleem.
  5. Je kan goed probleemoplossend denken en losse eindjes aan elkaar knopen.
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