Service Delivery Manager
il y a 4 semaines
Your role:As a Service Delivery Manager within Cloud & Infrastructure Services (CIS) you are responsible for the delivery of our key engagements. You explicitly aim to achieve the highest possible customer satisfaction by fulfilling the agreements made and offering new innovative and cost-efficient solutions.Responsible for overall engagement management including budget, customer satisfaction, contractual compliance, service continuity, team motivation, and timely delivery.Act as the Customer Single Point of Contact.Implement structured processes to meet contractual service levels effectively.Proactively mitigate risks and detect issues.Manage stakeholders and daily customer interactions.Provide consolidated management reporting on service performance to both the Customer and Capgemini.Your profile:You are flexible and dynamic and have the energy, commitment and resilience to achieve your targets in challenging and evolving business environments. Credible and collaborative, you are recognized as an important player in your domain and have a proven track record of service excellence with internal stakeholders and clients alike.Prioritizing your own work, you deliver to agreed targets. You identify problems and pertinent areas for questioning as well as appreciate the actions relevant to solve issues. Developing techniques to improve service, you strive to build up your competence through training, development and experience. Likewise you foster techniques to present information efficiently and get buy-in in straightforward situations. Fully competent in your area, you take sound decisions and deliver a clear, well-structured and concise argument to support your opinion.Required competencies:At least 5 years of experience in managing outsourcing contracts (including KPI's, SLA's etc)Strong background in the domain of IT infrastructureStrong commercial driveAble to create a relationship of trust with the customers and to develop relationship at all levels of the organizationDiplomatic, committed, team playerExcellent command of Dutch/French and EnglishChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
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Service Delivery Manager
il y a 4 semaines
Brussels, Belgique WhatJobs Temps pleinLine of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Manager Job Description & Summary Contribute to creating a better tomorrow The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving...
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Senior Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Atos Temps pleinService delivery Manager-Senior Program ManagerType of contract Permanent-CDIHybrid BrusselsWe are looking for a Service Delivery Manager - Program Manager. This is a critical role responsible for ensuring the successful management and delivery of services according to tender specifications, KPIs, and SLAs. This position combines the responsibilities of both...
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Senior Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Atos Temps pleinService delivery Manager-Senior Program ManagerType of contract Permanent-CDIHybrid BrusselsWe are looking for a Service Delivery Manager - Program Manager. This is a critical role responsible for ensuring the successful management and delivery of services according to tender specifications, KPIs, and SLAs. This position combines the responsibilities of both...
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Delivery Manager
il y a 2 jours
Brussels, Belgique ConSol Partners Temps pleinRole: Service Delivery ManagerLocation: Leuven (Remote)Daily Rate: 650 eurosAre you passionate about delivering exceptional service outcomes and leading high-performing teams? We're looking for an experienced Service Delivery Manager to join our client in Leuven that is in the public sector and ensure they receive outstanding operational excellence.Key...
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Delivery Manager
il y a 2 jours
Brussels, Belgique ConSol Partners Temps pleinRole: Service Delivery ManagerLocation: Leuven (Remote)Daily Rate: 650 eurosAre you passionate about delivering exceptional service outcomes and leading high-performing teams? We're looking for an experienced Service Delivery Manager to join our client in Leuven that is in the public sector and ensure they receive outstanding operational excellence.Key...
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SAP Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Capgemini Temps pleinChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...
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Service Delivery Manager
il y a 1 semaine
Brussels, Belgique WhatJobs Temps pleinSopra Steria biedt op maat gemaakte end-to-end corporate technolgy en software solutions aan die organisaties helpen gedurfde keuzes te maken en resultaten te boeken. En met succes! Met meer dan 51.000 collega’s in bijna 30 landen behoren we tot de top van de Europese digital solutions leveranciers. Succesvolle organisaties in Europa vertrouwen op onze...
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Service Delivery Manager
il y a 6 jours
Brussels, Belgique Egov Select Temps pleinEnvironnement de travail Le SPF Stratégie et Appui (BOSA), en tant qu'acteur central au sein de l'administration fédérale, contribue à une administration moderne au service des citoyens et des entreprises. Créé le 1er mars 2017, le Service public fédéral (SPF) Stratégie et Appui (aussi appelé « SPF BOSA ») assiste le gouvernement et soutient les...
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3D-ICT - Service Delivery Manager Digital Services
il y a 3 semaines
Brussels, Belgique 3D-ICT Temps pleinAls SDM is je rol tweeledig, zijnde 50% People Management en 50% Service Delivery. Als Service Delivery Manager stuur je 3 Agile teams aan, om en bij de 20 personen, en rapporteer je rechtstreeks aan de afdelingsdirecteur. Het team dat verantwoordelijk is voor het beheren en optimaliseren van LowCode applicaties (OutSystems and Python assets), Java...
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Delivery Manager
il y a 2 semaines
Brussels, Belgique Gentis Temps pleinWe are looking for a Senior Delivery Manager to lead the delivery of complex IT projects within a banking environment. You ensure end-to-end execution, from planning to deployment, while guaranteeing quality, alignment with business needs, and on-time delivery.ResponsibilitiesOversee delivery of multiple IT projects, ensuring timelines, budget, and scope are...
