AI-Powered CX Solutions Specialist
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Luminus NV is seeking a CX AI Solutions Specialist to bring AI to life across customer care channels. You will bridge AI strategy, technology and business needs to deliver measurable improvements in customer satisfaction and operational efficiency.
You’ll lead AI initiatives, drive design and implementation, collaborate with IT, Data, and architecture teams, and promote responsible AI across the organization. Fluent English and Dutch/French skills are required, with mobility between locations.