Employee Relation Case Manager

We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partner s across the globe.
As a member of the Employee Relations Team, you will provide high-quality, efficient, and timely service to all stakeholders on employee relation matters, including performance management, disciplinary matters, accommodations, dispute resolution, whistleblowing investigations, sickness management, and return to work coordination while ensuring the execution and enforcement of fair and consistent application of workplace policies and processes.
You will manage and foster positive relationships between employees and the organisation, mediate disputes, conduct investigations, and guide both employees and management. Working within a global team, you will gain valuable international exposure while focusing on the Belgium context at first, with opportunities to support additional countries later on. Ensuring compliance with labour laws and company policies, you will contribute to a fair, consistent, and harmonious work environment.
Responding to employee inquiries through the People Service Portal (JIRA system) and other channels, identifying needs, and escalating issues, as the needs arise.
Maintaining a strong commitment to our service level agreements (SLAs) around responsiveness and employee satisfaction.
Maintain quality standards of content and information as it relates to Employee Relations guidelines, policies, and procedures
Establish meaningful relationships and communication within the People Services teams and between teams across departments assigned
Collaborating closely with the legal teams to validate and escalate cases when appropriate
Collaborate with HR Business Partners to provide comprehensive employee support, handling Tier 2 tasks, while directing Tier 3 issues to HRBPs for effective resolution.
support with documentation and best practices
Familiarity with social negotiation bodies context.
Develop business acumen for departmental support
Post secondary education in Human Resources, Psychology, or similar.
Experience managing internal investigations & demonstrated ability to maintain high-quality content for Employee Relations guidelines and policies.
Effective collaboration skills with People Services teams for case validation and escalation management.
Languages: business level in either French or Dutch, fluent English.
Holidays: based on a full-time contract, you'll receive 20 vacation days and 12 additional ADV days.
Plenty of learning opportunities through our Learning Hub, Bookboon, internal training, and online English courses.
The best events: drinks, team outings, and fun parties with all your colleagues
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Every time a customer decides where to order, they're picking a side.
These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins.