Service Designer

il y a 3 jours


Laeken, Belgique Sansaone Temps plein

Job Title: Business Service Designer Duration :6 months with possible extension Language: EN+FR/NL Location: Belgium Job Description: Minimum 2 – 5 years of experience as a business/service designer, UX/CX strategist, innovation consultant or role with demonstrable experience in dealing with a wide range of complex challenges in a 'human-centred' way Experience in applying Design Thinking and creating deliverables such as personas, customer journeys, service blueprints, value propositions, concepts and/or prototypes. You can plan & execute a complete service design track, including conducting user research (qualitative & quantitative) and translating findings to actionable recommendations. You are business-savvy, know how to validate business / market potential and can simulate the value of a solution weighing benefits against costs. Comfortable in facilitating workshops with multidisciplinary project stakeholders to gain input & alignment Experience with digital collaboration tools such as Figjam, Miro or Mural and design tools such as Figma, Sketch or Invision Good visual and verbal communication skills with which you combine empathic listening on the one hand with ability to influence others on the other. You are capable to integrate strategic priorities into your projects & bring out strategic accents in concepts. You are used to performing in ambiguity and change, as well as being open to trying tools/concepts/methods for the first time. You speak fluent English and at least 1 other national language (NL or FR). For sure it is a plus if you have a good knowledge of the three languages. Nice to have Experience in Telecom and/or service sector Knowledge of and/or experience in UX, behavioural design or growth hacking. Experience with data analytics platforms (such as Qualtrics, MicroStrategy or Tableau)


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