C004099 Senior Service Manager

il y a 3 semaines

Brainel'Alleud, Wallonie, Belgique EMW Temps plein

EMW Braine-l'Alleud, Walloon Region, Belgium

Deadline Date: Friday 7 March 2025
Requirement: Senior Service Manager
Location: Braine L'Alleud, BE
Full Time On-Site: No
Time On-Site: 50%
Total Scope of the request (hours): 836
Required Start Date: 21 April 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET

Duties and Role:
  • Managing the Deployable CIS infrastructure as a service and ensure system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC) and the Forward Support Point (FSP);
  • Manage the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for;
  • Conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required;
  • Manage Change Management plans to overcome problems identified and manage the uplift of the configuration baseline to meet evolving operational requirements;
  • Support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission;
  • Contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution;
  • Manage contractor support resources and acceptance of services of contractors;
  • Provide input to the Principal Service Manager for the Quarterly SLA report;
  • Provide input and recommendations to the SLA Change management process;
  • Assessment of manpower and O&M budget requirements;
  • Provide support to project managers as required through the project development, delivery and transition into service phases;
  • Deputize for higher grade staff, if required;
  • Perform other duties as may be required.
RequirementsSkill, Knowledge & Experience:
  • The candidate must have a currently active NATO SECRET security clearance.
  • A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
  • Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post;
  • Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions.
  • Sound experience in IT services engineering, planning, operations, maintenance and management.
  • Demonstrable experience as a line manager and provide evidence of having the ability of being a motivator and mentor.
  • Sound experience on the Configuration Management and Change Management processes and tools.
  • Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
  • Experience in roles with requirement to display report writing and presentation skills.
Desirable Experience and Education:
  • ITIL Expert /Managing Professional.
  • PRINCE 2 Foundation level or PMI PMP.
  • MSP Foundation.
  • Management of Risk Foundation.
  • Demonstrable evidence in maintaining knowledge of advances in Information Technology.
  • Proven success as an operational, technical team lead and service manager.
  • Familiarity with military telecommunications and information systems; VLF to Satellite EHF.
  • Member of a recognized professional body or institution.
  • Prior experience of working in an international environment comprising both military and civilian elements.
  • Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other

Industries

IT Services and IT Consulting

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