Technical consultant

Your role What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Technical Consultant to join our team. As a Technical Consultant, you focus on the technical and logistical deployment of cloud‑based solutions that meet client’s business needs, primarily developing ServiceNow modules and/or Web Services to exchange data between ServiceNow and other technology systems using programming best practices. You will be responsible for requirement scoping, tool configuration, solution development and achieving technical milestones throughout the lifecycle. You can identify risks and report them in a timely manner, communicate well with the project team, and work without constant direction or supervision. Responsibilities Technical Implementation & Development Perform core configuration and customization tasks on the ServiceNow platform, including building and modifying Business Rules, Client Scripts, UI Policies, UI Actions, and Access Control Lists (ACLs). Design and develop custom applications, forms, lists, reports, and dashboards to meet client‑specific business requirements. Create, configure, and optimize workflows, Flow Designer flows, and custom workflow activities, particularly for Service Catalog requests and various ITIL processes. Develop and maintain the Service Portal using HTML, CSS, AngularJS, and other web technologies to provide a modern, engaging user experience. Integration & Data Management Implement and support integrations between ServiceNow and external systems using various methods, including REST/SOAP web services, IntegrationHub, and JDBC. Manage data within the platform using Import Sets, Transform Maps, and data migration strategies, ensuring the integrity of the Configuration Management Database (CMDB) and compliance with the Common Service Data Model (CSDM). Consulting & Quality Assurance Work closely with Functional Consultants and Business Analysts to understand process requirements and translate them into efficient, high‑quality technical designs and configurations. Conduct unit testing, support quality assurance (QA) and user acceptance testing (UAT), and manage code migration across instances using Update Sets or the Continuous Integration/Continuous Delivery (CI/CD) pipeline. Adhere to ServiceNow and industry best practices to minimize technical debt, promote code reusability, and ensure the platform remains stable and ready for future upgrades. Create and maintain detailed technical documentation, including design specifications, development logs, and post‑implementation guides. Communicate technical problems and solutions to both technical and non‑technical audiences. Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects using JavaScript and server‑side Java. Requirements Education: Graduated software engineer, electronic engineer, technician, technologist or related education certificate. Experience: Minimum of 3+ years of hands‑on ServiceNow development, configuration, and implementation across multiple modules. Certification: Active ServiceNow Certified System Administrator (CSA) credential is mandatory. Technical proficiency in JavaScript (including GlideScript), HTML, CSS, and general web technologies. Core Modules: Demonstrated implementation experience in at least one major ServiceNow suite (e.g., ITSM, HRSD, ITOM). Data: Experience with CMDB, CSDM, and managing data through import sets and transform maps. Certifications: Certified Application Developer (CAD) or one or more Certified Implementation Specialist (CIS) certifications (e.g., CIS‑ITSM, CIS‑HRSD). Process Knowledge: Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Integration: Experience with IntegrationHub and integrating ServiceNow with common enterprise systems (e.g., SAP, Azure, Active Directory, Teams, CoPilot, Snowflake, PowerBI). Consulting Skills: Excellent written and verbal communication skills, with the ability to articulate technical concepts clearly to both technical and non‑technical audiences. Delivery Methodologies: Experience with Agile and DevOps methodologies for platform development and release management. Language: Fluent in English & Dutch, and any other European language is a plus. What We Offer A competitive salary based on your qualities and experience. NS business card to cover your commute expenses. 25 days of paid holiday per year. A laptop and a smartphone. A pension scheme. Health insurance. Organization driven by technology – we have a tremendous technology backbone. Access to Udemy, Cognizant Academy digital libraries for your continuous learning. Open, ‘can do’ team spirit and international environment that encourages making your ideas reality Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting and Business Consulting and Services #J-18808-Ljbffr