IT Support Engineer

Location: Leuven (with occasional travel / onsite / hybrid options) Contract type: Permanent, full-time Fluent in Dutch (mandatory) About TMS Group At TMS Group, we're always on the lookout for great opportunities for our consultants. Right now, we have an exciting mission with one of our clients in Brussels, who's looking for a Support Engineer with excellent communication skills in French, Dutch, and English to strengthen their IT team. If you're looking for a role where you can combine your technical expertise with your language skills — and be part of a dynamic, multicultural environment — this could be your next challenge What you'll do As a Support Engineer, you'll ensure the reliability and smooth operation of our clients' IT systems. Your main responsibilities will include: Providing Level 1/2 technical support to end users (and escalating when needed): diagnosing and resolving software, hardware, and network issues. Managing incidents and service requests through a ticketing/helpdesk system, ensuring timely follow-up and clear communication in the appropriate language (FR/NL/EN). Installing, configuring, and maintaining workstations, servers, and peripherals in both Windows and Linux environments. Assisting with security updates, patches, backups, and preventive maintenance. Contributing to internal documentation and knowledge base creation to share solutions and best practices. Collaborating with infrastructure, network, and development teams on more complex issues or improvement projects. Proactively identifying process improvements and automation opportunities to enhance support efficiency. What we're looking for We're searching for someone who checks most of these boxes Technical skills: Degree in IT / Systems / Networks or equivalent experience. Proven experience in an IT support role, ideally in a multilingual or multi-client environment. Strong knowledge of Windows and Linux systems, virtualization tools, networking fundamentals (TCP/IP, DNS, DHCP...), and collaboration platforms. Familiarity with Microsoft 365, Active Directory, and patch/update management tools. Ability to script simple automations (PowerShell, Bash, etc.) is a plus. Soft skills: Excellent communication and interpersonal skills, able to adapt your language and approach depending on the user's background. Service-minded, patient, and structured in problem-solving. Proactive, curious, and eager to learn. Team player who enjoys collaborating across functions and cultures. Languages: Dutch: fluent or native (mandatory) French: fluent (both spoken and written, required for international collaboration) English: fluent (both spoken and written, required for international collaboration) What we offer A stable permanent contract with a competitive salary adapted to your experience and the market. A flexible hybrid work environment, with the possibility of working onsite or directly with clients depending on the project. Real opportunities for career development: training, mentoring, and access to new tools and technologies. A dynamic environment where the quality of your work and your impact are truly valued. Classic benefits such as eco-vouchers, group insurance, and extra days off based on seniority or performance. Why TMS? At TMS, we do things differently. We're a close-knit team where every consultant truly matters. No random assignments — we focus on finding projects that fit you. We listen, support, and help you evolve in missions where you can grow, learn, and make a real impact. How to apply Interested? Simply follow the application process directly on LinkedIn — no need to send an email. Once we've reviewed your profile, we'll get in touch to schedule a conversation — over coffee or via video call .