Onsite IT Technician
il y a 2 semaines
Job Description
We are recruiting a Local IT Technician to solve customer support issues on-site, at our customer's premises.
You will be responsible for providing local support for all on-site employees, and you will work with a team of skilled and motivated technicians
We are looking for an extremely proactive IT technician with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.
Availability For Shift Work (Early And Late Shifts) Required
- Operate a walk-up 'Performance Bar' in the client office, resolving issues in real-time;
- Support of:
- Windows 10 and Apple OS/X devices.
- iOS, Android and Windows phones.
- iPads and Windows tablets.
- Hardware peripherals.
- Microsoft Office Suites (13/16/0365) on Windows and Mac.
- AV/VC and networking equipment.
- Off the shelf and bespoke software application.
- Use of the client's ITSM tool, Service-Now to create, update and resolve Incident and Request records;
- Perform Installs, Moves, Adds, Changes (IMAC);
- Assist with user/team relocations and/or office refit/expansion/closures;
- Security Equipment support;
- Network gear support;
- Miscellaneous equipment support including:
- Display equipment;
- UPS equipment;
- Generators;
- AV and VC equipment;
- Peripherals;
- Personal devices.
Job Requirements
- Very strong sense of customer service (this is a customer-facing role).
- Excellent Verbal and Written Communication Skills in English and Dutch.
- Ability to resolve Windows 10 and OS X Operating System Issues and Errors.
- Basic Network troubleshooting skills and knowledge (mainly Cisco).
- Proficient in the latest Microsoft Office Applications (2013 and higher).
- Customer infrastructure support (wiring and connectivity).
- Technical degree or equivalent experience.
- Some experience with support and administration of telephones (PBX system and/or VoIP system).
What we offer:
- Competitive salary and benefits package, including Meal Vouchers, Ecocheques;
- Hospitalisation and group insurance;
- Extra vacation days;
- Opportunities to learn and develop: training programs;
- Exposure to an international environment as part of a multicultural team spread across Europe.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you
About Us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a 'get it done' attitude, come over for coffee and a talk on your future career with us
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