Customer Service Representative BeNeLux
il y a 3 semaines
Avery Dennison (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.
Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].
We do not accept unsolicited referrals or resumes from any source other than directly from candidates.
Job DescriptionIn this role, you will:
- Manage assigned accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries and complete order fulfillment.
- Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations, sample department coordination.
- Promote and proactively communicate innovative, new and changing products and services.
- Provide responsive order management support including order entry and expediting.
- Identify and champion customer's needs and determine appropriate action.
- Initiate and implement initiatives which improve customer service and responsiveness.
- Coordinate with Logistics and Operations on capacity planning and scheduling, proactively communicate supply chain issues and provide alternatives.
- Escalation of structural issues.
- Collaborate with Sales Representatives achieving goals, support on customer growth projects.
- Ensure proactive communication within Customer Service and Sales network by sharing insights gained during allocated customer contacts in regards of service, complaints or other important customer information.
- Back-up team members when workload makes this necessary and during holiday period.
- Partner with Inside Sales to assist in achieving sales goals.
- Provide customer service regarding the company's services and/or products also by telephone.
What we expect from you Your Expertise:
- Fluent in English and French (written & spoken) is a must; Dutch is preferred
- Experienced working in a customer-facing role.
- Able to effectively manage many priorities and issues.
- Strong organizational skills, very detail-oriented and good follow-up skills.
- High customer orientation and friendliness.
- Strong communication and team collaboration skills.
- High degree of self-initiative, resilience and assertiveness.
- High IT affinity, experienced working with an Order Management System.
We offer:
- Attractive salary package.
- Workplace & work hours flexibility.
- Structured learning and development / Mentoring program.
- International environment.
- A growing and welcoming team with a good spirit
Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal-opportunity employer. In the EMEA region, we have these Employee Resource Groups:
- EmpoWer - focusing on the engagement, mentoring, and promotion of women.
- Mental Health - striving to provide a safe space for employees to discuss mental health issues in the workplace.
- Unite - supporting the LGBTQI+ and ally community in the EMEA region.
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