Sprinklr Specialist

Genesis Consult is seeking a skilled IT Senior Developer with extensive expertise in Contact Center Solutions and chatbot technology platforms like Sprinklr.

The ideal candidate will combine technical acumen with strategic thinking to design, develop, and maintain chatbot solutions that enhance user engagement and streamline operations.

Responsibilities

Leadership & Strategy:

• Lead the technical aspects of Contact Center & Chatbot projects from conception to deployment.
• Collaborate with stakeholders to define strategy and objectives.
• Mentor and guide the development team to ensure adherence to best practices.

Design & Development:

• Define, develop, and deploy solutions using platforms like Sprinklr, Dialogflow.
• Integrate chatbots with CRM and other business systems for seamless workflows.
• Ensure chatbot designs are user-centric and aligned with business goals.

Optimization & Maintenance:

• Monitor performance and implement improvements to enhance user experience.
• Debug, troubleshoot, and resolve issues promptly.
• Regularly update to accommodate new features and functionalities.

Collaboration:

• Work closely with product managers, UX/UI designers, and data analysts to ensure chatbot solutions meet user needs.
• Liaise with vendors and platform providers to stay updated on the latest tools and features.

Requirements

Technical Skills:

• Deep expertise in Contact Center platforms like Sprinklr for both chatbot & telephony.
• Experience with APIs, webhooks, and system integrations.
• Familiarity with AI/ML concepts related to Natural Language Processing (NLP).

Professional Experience:

• 7+ years in IT roles
• Proven experience in defining, developing, and deploying Contact Center solutions on Sprinklr.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud).
• Experience working with Agile methodologies and project management tools.