General Manager SME

Our client is a specialized distributor of premium professional tools in Belgium, a company with a strong reputation for quality and reliability, located close to Brussels. Are you the very hands-on GENERAL MANAGER who can manage this small company into its next phase of growth?THE ROLE The General Manager will be responsible for managing the company on a very operational day-to-day basis, including effective management of the team (+/- 20 people), process optimisation, business development, and full P&L responsibility. This person will inspire the team through his/her "can-do" attitude and a proven track record of successful team management in the context of a smaller business.Leadership:Inspiring and leading the team to achieve organisational objectivesEffective team leadership (hiring, coaching, developing talents, conflict resolution, team spirit...)Operational Management:Overseeing of and actively participating in day-to-day operationsMonitoring performance metrics to ensure KPIs are met, including sales, client satisfaction, working capital, quality of service targets, etc.Working actively on process improvements (a.o. automating the order-taking, via AI, chatboxes, ...) and other efficiency gains (a.o. the handling of client complaints)Business Development, Client and Suppliers Management:Maintaining relationships with existing suppliers (negotiating discounts, purchase conditions, brand development initiatives, etc.)Identifying and developing relationships with promising new suppliersMaintaining and developing strong client relationships with key accountsFinancial and Resource Management:Overseeing financial performance, including revenue and cost managementProviding regular financial and operational updates to the BoardGrowth through acquisitions:Future growth will most probably also be co-realized through acquisitions;The General Manager will obviously also take up his/her active role in this.THE PROFILE No specific degree requirement although reasoning on master level is a mustMin. 10 years of leadership/operations management experience in the context of smaller businessesLeadership skills with a demonstrated ability to collaborate and empower others, regardless of their backgroundCan-do attitude – the General Manager is expected to get the job done despite sometimes challenging circumstancesResults- and action-oriented; a real problem solverAbility to handle a wide variety of tasks and competing prioritiesAbility to stay calm under pressureDigitally savvy and a keen user of technologyStrong written and verbal communication skills in French, Dutch, and EnglishWillingness to be based in Brussels (West)Open to working via own management companyFamiliarity with hand tools; being a DIY enthusiast is a plus.#J-18808-Ljbffr