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Onsite support technician BRUSSELS
il y a 4 semaines
- Département: Fonctions support utilisateurs
- Type de contrat: CDI
Notre mission chez Everience est de libérer le potentiel de la technologie numérique pour permettre aux entreprises de se concentrer sur leur chaîne de valeur et d'augmenter leur productivité et leur compétitivité.
Nous apportons une réponse sur mesure aux besoins de nos clients pour les aider à construire un environnement de travail efficace, adapté aux besoins des utilisateurs en déployant une large gamme d'expertises : conseil, ingénierie bureautique, support utilisateurs, gestion des connaissances, support métier, cybersécurité, gestion du cloud et des infrastructures, bureau intelligent, logistique informatique.
Everience opère au Benelux et à l'international et dispose de 16 sites en Europe
La qualité de nos services et l'excellence de l'expertise technique de nos collaborateurs sont notre priorité. Everience recrute...
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Description du posteNous recherchons un technicien d'assistance sur site possédant un anglais/français avancé (excellentes compétences conversationnelles) pour notre succursale à Bruxelles.
Après une période d'intégration, mêlant formation métier et formation pratique, vous rejoindrez une de nos équipes pour répondre aux demandes des utilisateurs. Vous assisterez les utilisateurs à distance en utilisant diverses méthodes (téléphone, e-mail, chat, soins personnels).
Vos principales tâches seront les suivantes :
- Répondre aux demandes techniques via le logiciel de support technique.
- Informer les clients sur les produits et services informatiques.
- Guider les clients étape par étape tout au long du processus de résolution de problèmes.
- Aider au dépannage matériel et logiciel.
- Effectuer le suivi auprès des clients pour assurer un service satisfaisant.
- Communiquer les commentaires des clients aux membres de l’équipe interne appropriés.
- Prendre en charge les applications et outils Microsoft 365, aidant les utilisateurs avec les fonctionnalités.
- Apporter votre expertise sur divers environnements techniques tels que Windows, Office, Outlook, etc.
- Justifier d'une expérience d'au moins 2 ans dans un rôle de technicien helpdesk (une expérience en alternance sera prise en compte).
- Être passionné par l'informatique et la résolution de problèmes.
- Posséder d'excellentes compétences en communication et en présentation.
- Avoir un sens aigu du service client.
- Être motivé et engagé, ce qui est la clé de votre réussite dans ce rôle.
- Avoir un bon niveau de conversation en anglais et en français. Une troisième langue est un bonus.
- Chèque éco
- Remboursement des frais
- Assurance hospitalisation
- Formation mise à disposition
Tous nos postes sont ouverts aux personnes en situation de handicap.
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